Job Description

The Accounts Receivable Analyst is responsible for managing and driving any collection activities while maintaining accurate records of all customer interactions and collections and is responsible for supporting internal and external audits related to accounts receivable. This person will develop a cross-functional partnership with Sales, Customer Experience, Shipping, and Finance. The Accounts Receivable Analyst will use analytical skills and business acumen, positive business influence skills, exceptional organizational skills with attention to detail to drive growth and best practice.

Functional:

Invoice processing Maintain accurate records of all customer interactions and collection activities Reconcile customer accounts and process account adjustments or credit memos as needed Connect with customers via email or on the phone to collect payments Collaborate with Sales and Customer Service teams to resolve invoice issues Reconcile credit card statements and organize corresponding receipts Record applicable bank transactions to SAGE Review, monitor and withdraw PayPal transactions and record Generate and send accurate customer invoices in a timely manner Monitor aging reports and follow up with customers on outstanding accounts Post customer payments (cheques, wire transfers, credit card payments, etc.) to the accounting system Investigate and resolve payment discrepancies, short payments, and customer disputes Prepare AR reports for management and assist with month-end closing activities Ensure compliance with company policies and accounting procedures Support internal and external audits related to AR Additional project work and responsibilities as required Investigate and propose continuous improvements to daily tasks and activities Leverage the use of AI to streamline processes and controls Other related responsibilities as required

People and Culture:

Model Book Depot's values in all that you do and hold others accountable in maintaining their integrity Enable Book Depot's purpose-driven culture of Enchanting the Mind, that is values-aligned, family friendly, high-performing and innovative; and recognize team members who are consistently contributing to this culture Ensure everyone is pulling together in the same direction and that you are prioritizing departmental and individual goals Champion, influence, embrace and motivate change, with a strategic mindset for continuous improvement and scalability Actively empower the learning and professional growth of your team through encouraging your team's participation in Book Depot University (BDU), and being a participant Provide mentorship and meaningful feedback to your team

QUALIFICATIONS

A College Diploma or related field or equivalent training and experience required 2+ years of experience in an AR or general accounting role Proficiency in accounting software (e.g., Sage 300, QuickBooks, SAP, or similar) Strong Excel skills (INDEX(MATCH), VLOOKUP, Pivot Tables, basic formulas) High attention to detail and organizational skills Ability to prioritize and manage multiple tasks in a fast-paced environment Strong attention to detail, aptitude for working with numbers and formulas Self-motivated with strong project and time management skills Goal-oriented, with growth mindset Excellent interpersonal skills and ability to work effectively with all team members across the organization Strong sense of values alignment, ethics and ability to handle sensitive information with tact and discretion Positive and motivational Experience in a high-volume AR environment * Familiarity with collections, best practices and customer portals