Job Description

Process and response to Inquiries and requests while complying with SLA metrics. Process transactions across AP, expenses, cash application and master data activities. Validate supporting documentation for accuracy and completeness. Perform employee expense payments and Audits. Maintain and Administer vendor and customer master data in Oracle Fusion Cloud ERP. Collaborate with Procurement, Vendors and Finance for accurate onboarding and updates. Monitor, Triaging and work on ServiceNow tickets in the team's queue. Perform cash management activities (i.e. Input into Cashflows, generate payment files). Monitor integrations errors/payment errors and drive timely corrections. Monitor and report on KPIs and SLAs. Produce reports for Period Close, Audits, KPI, and Ad-hoc requests. Perform month-end close activities and account reconciliations. Provide general training to the organization, and in-depth training to other SSC colleagues. Provide Compliance and Audit Support.
Special Projects Support - As needed
Support ERP system rollouts (Oracle Fusion) Support Shared Service transitions to various regions. Support Implementation of OCR/IDR in Oracle Process Optimization (Identify and implement process improvement)

Work Experience:
5+ years in full-cycle AP and vendor master data management in an SME capacity. Hands-on experience with Oracle Fusion Cloud ERP and workflow platforms (e.g., ServiceNow). Experience in supporting ERP rollouts and shared services transitions Provide service delivery across multiple regions and business units Proven success in shared services or global service delivery environments.
Skills:
Strong systems orientation and technology proficiency (Oracle Fusion, BI tools, ServiceNow) Able to identify and implement process efficiency projects, and leveraging Oracle Fusion and automation functionalities (e.g. OCR, RPA). Expertise in process analysis, root cause resolution, and automation (OCR, RPA). Solid understanding of internal controls, SOX compliance, and audit requirements. Proficient understanding of internal controls, SOX compliance, and audit support. Ability to enforce policy compliance for expenses and payments Ability to analyze AP metrics, identify trends, and support decision-making. Strong understanding of Automated Procure-to-Pay (P2P) (Vendor set up to Payments) Working knowledge of tax regulations (e.g. VAT/GST) for AP. Solid knowledge of general accounting principles.
Competencies:

Ability to thrive and adapt quickly in an evolving and changing environment High level of self drive and commitment to achieving high performance Demonstrates continuous learning, solution and growth oriented mindset Reliable, takes ownership, and is resourceful Can effectively work as a team, as well as independently Capable of presenting insights and recommendations to management Excellent time management, organization and prioritization skills Strong customer service orientation Effective communication skills and strong documentation skills Strong analytical and problem-solving capabilities
Qualifications:
Bachelor's degree in accounting, Business Administration, or related disciplines AP related Certifications such as:
+ APS - Accounts Payable Specialist
+ CAPS /CAPP- Certified Accounts Payable Specialist/Professional

Additional requirements

Able to work flexible hours/shifts to support projects and services in different time zones - as needed. Flexible and able to travel oversees - as needed for SSC transitions and Oracle Fusion rollouts projects.



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