Job Description

Purpose / Scope: This position is responsible for a vast array of accounting & administrative duties with a focus on customer service. Other areas include accounts payable, accounts receivable and cash management. To be successful in this position the individual should be a self-starter with the ability to effectively manage all assigned duties in the office with minimal supervision. Duties & Responsibilities

• Receive and screen all in-bound calls, emails, and greet visitors in a courteous and efficient manner.
• Review, evaluate and distribute all incoming and outgoing mail.
• Respond to customer inquiries and requests.
• Perform end of day processes for the branch.
• Invoice inventory payables and investigate any material differences.
• Code & get authorization for expense payables.
• Perform collection calls for assigned customers.
• Receive and process customer payments.
• Escalate vendor / customer issues to management as required.
• Track and submit branch attendance & overtime sheets by deadline.
• Assist in the set-up or customer accounts and maintenance of customer accounts.
• Prepare and process bank deposits.
• Reconcile cash float and cash drawer in a timely manner.
• Check and verify vendor statements in a timely manner.
• Provide administrative support to all branch members.
• Gather receipts, code and submit expenses for assigned corporate credit cards in Bank of Canada Works
• Assist in the coordination of branch team building activities.
• Maintain and monitor office supply inventory levels, sales literature, business cards, service supplies.
• Work with other administrative assistants to cover vacation time and miscellaneous projects.
• Analyze and document current duty processes and recommend efficiencies as required.
• Must participate in courses to update knowledge to carry out duties & responsibilities.
• Solicit feedback from peers & other team members with the goal of personal or operational improvement.
• Overtime may be required.
• Responsible for understanding and abiding by the PSI safety policy and following safe work practices.
• Other duties, relevant to the position, shall be assigned as required.

Knowledge, Skills & Abilities

• Superior customer service skills, problem solver and a self-starter.
• Ability to work in a fast-paced, high energy environment.
• Maintain a professional image and demeanor with all employees, management, and visitors at all times.
• Ability to adapt to changing demands and shifting priorities.
• Attention to detail in all areas of work.
• Excellent organizational, time management and prioritizing skills.
• Strong work ethic and positive team attitude.
• Trustworthy honest and dependable.
• Manual dexterity required to use desktop computer and peripherals.
• Comfortable with interacting with public at large.
• Ability to sit for long periods.
• Able to stay focused with repetitive work.
• Excellent communication skills, written and verbal.

Education & Experience

• Business Administration degree or diploma considered an asset.
• 2 to 3 years experience in Accounts Payable (coding invoices, PST, vendor reconciliations etc.) and Accounts Receivables (customer portals, collection calls etc.)
• 5 to 7 years\' experience as an Administrative Assistant, or relevant role, considered an asset.
• Ability to type (45) words per minute.
• Proficient use of various office-based software including Microsoft Office 365.
• Experience with Prophet 21 would be considered a definite asset.

Organizational Relationships

• Direct report to Operations Manager.
• Indirect report to Senior Accountant.
• Busy office setting.
• Monday to Friday, 8:00 am to 5:00 pm, one hour off for lunch.

Job Type: Full-time Salary: $60,000.00-$70,000.00 per year Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Richmond, BC V6V 2G9: reliably commute or plan to relocate before starting work (required)

Experience:

• Accounts Payable: 2 years (required)
• Administrative experience: 2 years (required)
• Accounts Receivable: 1 year (required)

Language:

• English (required)

Work Location: In person