Job Description

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. At Intact, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.




About the role




We’re looking for an Accounting Services Representative to join our growing team! As an Accounts Service Representative (temporary 6 months), you will be responding to phone inquiries in a call centre environment, while processing account schedule changes, bank information updates, reviewing premium refunds and final notices. With your legendary customer service skills, you will support the Accounts Receivable team in delivering exceptional service to our Brokers and Customers. Work location: St. John's NL (35 Blackmarsh Rd). *Please note this role currently requires ca minimum of 1 day a week in office for essential services and will require full in-office return once it is safe provincially following COVID protocols* What you'll do here:

• Provide exceptional customer service by responding to phone calls, mail and faxes from clients, brokers and underwriting regarding payments, refunds, billing arrangements, payment methods and account discrepancies.
• Add or update banking information, amend payment schedules as required, process and review premium refunds.
• Process cheque requisitions, cheque reversals, requests for stop payments, and write-offs within authorized limits to correct account balances.
• Accurately process final notices and set up withdrawals as needed for final collection letters within appropriate guidelines.
• Accurately complete daily payment reports
• Maintain filing system. Participate in returning voicemail messages and ensure proper follow up on files when necessary.

Qualifications




What you bring to the table:

• College diploma preferred
• At least one year of customer service experience preferred
• Effective oral and written communication skills required
• Strong customer service attitude to maintain favourable business relationships, negotiate tactfully and problem solve
• Strong decision-making skills
• Must be detailed oriented and able to organize and prioritize workload
• Knowledge of Microsoft suites programs and computer savvy
• Accurate data entry and keyboarding skills

Here are a few reasons why others have joined our team:

• An award-winning, inspiring workplace that supports its people and recognizes great work
• Stimulating, challenging projects and development opportunities to help you grow your skills and career

Flexible Work Arrangements We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office. #hybrid




Closing Statement




We are an Equal Opportunity Employer If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.