Account Support Rep
Toronto, ON, Canada
Job Description
Description:
"Account Support Rep (ASR) (Level 2) Monday to Friday 8:00 am to 4 pm. Print/Mail/Scan
ESSENTIAL FUNCTIONS:
- Provides support to all Client Associate positions to facilitate client deliverables
- Provides backup and peak workload support
- Establishes support coverage schedules with Operations Managers and Site Leads
- Supports training of new employees, as required
- Supports administrative tasks, as required
- Communicates to Site Lead and Manager all process opportunities identified during support period
- Provides operational support for print, mail, courier and imaging equipment and operations
- Provides outstanding customer communications and client service
- Ability and willingness to learn and develop
- Travels to supported accounts using reliable dependable transportation
- Flexibility to adapt to various client environments in an organized and professional manner
- Ability to work in a team environment or single person environment with minimal supervision
- Able to lift and move up to 50 pounds
- Ability to resolve and escalate issues
- Excellent verbal and written communications
- Excellent organizational and time management skills
- Ability to manage multiple tasks
- Computer skills
- Basic knowledge of file conversion or graphic arts applications such as Adobe Acrobat
6 months to 1 year experience delivering customer service and proven experience in Services Delivery positions. (Required for level 2 position)
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Job Detail
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Job IdJD2231491
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationToronto, ON, Canada
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EducationNot mentioned