Job Description

Job Summary Responds to Field Partners and Third Party support inquiries. Acts upon continuous improvement activities to create a clear balance between the client experience and mitigation of operational or compliance risk with full alignment to CB Operations business objectives.
Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.What is the opportunity?As the Account service agent you will prioritization, co-ordination and control applications submitted for adjudication. You will create capacity for the adjudication team to maintain focus on implementation of strategies processes and disciplines, achieve business plan and enhance client experience.What will you do?

• Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impact
• Work collaboratively with others on the team to ensure proper handling of requests
• Prioritize and manage workload to ensure time is utilized wisely and individual productivity levels are being met

What do you need to succeed?Must \xe2\x80\x93 have

• Goal-oriented individual with a demonstrated passion for putting clients first
• Drive and self-motivation with eagerness to learn
• Ability to adapt quickly to change
• Working knowledge of Outlook, Microsoft edge and Excel
• Ability to work shifts within the hours of 7:00am - 9pm (PST) Monday to Saturday

Nice to have:

• Previous administration experience

What\xe2\x80\x99s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Competitive Compensation

• A professional and supportive team environment

• A comprehensive training program on internal processes and systems

• Career progression if you have what it takes to be the best

Job Skills Communication, Credit Analysis, Customer Service, Customer Success, Data Gathering Analysis, Detail-Oriented, Group Problem Solving, Risk Management, Taking Ownership, TeamworkAdditional Job DetailsAddress: 2985 VIRTUAL WAY, SUITE 302:VANCOUVERCity: VANCOUVERCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: Personal and Commercial BankingJob Type: RegularPay Type: SalariedPosted Date: 2024-04-10Application Deadline: 2024-04-27Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Royal Bank of Canada