Job Description

At CoreLogic, we are driven by a single mission\xe2\x80\x94to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it\'s a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we\'re working together to set the pace for unlocking new possibilities that better serve the property industry.

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The primary responsibility of the Account Operations Consultant is to manage the client delivery process and all aspects of the implementation of product and/or platform for clients from inception to implementation. Projects require advanced knowledge of the product and platform to lead the delivery and to deploy a new product or service. Assigned client projects may be complex. Projects involve leading, guiding and influencing cross functional teams. Works directly with clients to understand business needs and implement CoreLogic product/technology solutions. Provides on-going support to clients, managing a wide range of issues including but not limited to application and database configuration change work, technical issues, and data inquiries. Acts as client advocate in role as subject matter expert to bring feedback to internal product management and technical teams.

Duties and Responsibilities:

Project coordination/management:

• Work directly with clients to manage technical projects to ensure successful completion according to contractual compliance and client expectations
• Gather client requirements, define business and functional requirements, assess requirements against technical aspects of system, and submit all technical and operational project requests necessary to support client initiatives
• Coordinate activities necessary to resolve significant client issues
• Manage and drive change control activities including documenting all changes made to a client\xe2\x80\x99s system, ensuring that up-time is not negatively impacted and that testing and quality assurance steps are taken before delivery to the client
• Document client\xe2\x80\x99s workflow as part of implementation project
• Communicate recurring project status and support activities to key external and internal stakeholders

General and technical support:

• Act as escalation resource for product/platform specific issues; triage issues and engage appropriate support within resources to resolve them
• Work directly with clients to resolve technical issues. Analyze customer systems, troubleshoot technical problems, recommend solutions, and coordinate fixes
• Run client batches as required
• Coordinate scheduling and communication of data update and other technical and security maintenance
• Support company initiatives to mitigate version sprawl by proactively upgrading and maintaining clients on current versions of CoreLogic products

Product subject matter expertise:

• Act as SME (subject matter expert) for service offerings/feature configurations consulting with and guiding clients
• Maintain advanced knowledge of assigned CoreLogic products and services
• Gather client feedback on product enhancements and brings back to the organization for roadmap development

Description de poste

Le sp\xc3\xa9cialiste du d\xc3\xa9ploiement client a pour principale responsabilit\xc3\xa9 de g\xc3\xa9rer le processus de livraison au client et tous les aspects du d\xc3\xa9ploiement du produit ou de la plateforme chez le client, du d\xc3\xa9but \xc3\xa0 la fin. Les projets, parfois complexes, demandent une connaissance approfondie du produit et de la plateforme de service pour assurer leur livraison et leur d\xc3\xa9ploiement. Dans le cadre de ces projets, le sp\xc3\xa9cialiste doit diriger, guider et influencer les \xc3\xa9quipes interdisciplinaires. Il travaille \xc3\xa9galement directement avec les clients pour comprendre leurs besoins op\xc3\xa9rationnels et les combler par le d\xc3\xa9ploiement de produits ou de technologies CoreLogic. Il fournit un soutien continu aux clients en r\xc3\xa9solvant un \xc3\xa9ventail de probl\xc3\xa8mes, notamment les changements de configuration des applications et des bases de donn\xc3\xa9es, les probl\xc3\xa8mes techniques et les demandes de donn\xc3\xa9es. Le sp\xc3\xa9cialiste joue \xc3\xa9galement le r\xc3\xb4le de porte-parole du client, agissant comme personne-ressource pour transmettre la r\xc3\xa9troaction aux gestionnaires de produits et \xc3\xa0 l\xe2\x80\x99\xc3\xa9quipe technique.

Fonctions

Coordination et gestion de projets

• Travailler directement avec le client pour g\xc3\xa9rer les projets techniques et assurer leur succ\xc3\xa8s conform\xc3\xa9ment au contrat et aux attentes.
• D\xc3\xa9terminer les exigences op\xc3\xa9rationnelles et fonctionnelles du client, les \xc3\xa9valuer en fonction des aspects techniques du syst\xc3\xa8me et soumettre toutes les demandes techniques et op\xc3\xa9rationnelles du projet pour appuyer les initiatives du client.
• Coordonner les activit\xc3\xa9s n\xc3\xa9cessaires \xc3\xa0 la r\xc3\xa9solution des principaux probl\xc3\xa8mes du client.
• Amorcer et g\xc3\xa9rer les activit\xc3\xa9s de gestion des changements, notamment en consignant tous les changements apport\xc3\xa9s au syst\xc3\xa8me du client, en veillant \xc3\xa0 ne pas nuire au temps de disponibilit\xc3\xa9 et en ex\xc3\xa9cutant les \xc3\xa9tapes d\xe2\x80\x99essais et d\xe2\x80\x99assurance qualit\xc3\xa9 avant la livraison au client.
• Consigner les processus du client dans le cadre du projet de d\xc3\xa9ploiement.
• Communiquer r\xc3\xa9guli\xc3\xa8rement l\xe2\x80\x99\xc3\xa9tat d\xe2\x80\x99avancement du projet et les activit\xc3\xa9s connexes aux intervenants internes et externes.

Soutien g\xc3\xa9n\xc3\xa9ral et technique

• Agir comme personne-ressource pour les probl\xc3\xa8mes avec les produits et plateformes; trier les probl\xc3\xa8mes et communiquer avec les bonnes personnes pour les r\xc3\xa9soudre.
• Travailler directement avec le client pour r\xc3\xa9gler les probl\xc3\xa8mes techniques. Analyser les syst\xc3\xa8mes du client, proc\xc3\xa9der au d\xc3\xa9pannage, recommander des solutions et coordonner la r\xc3\xa9solution.
• Ex\xc3\xa9cuter les lots du client au besoin.
• Cordonner le calendrier et communiquer les mises \xc3\xa0 jour et autres \xc3\xa9l\xc3\xa9ments de maintenance technique ou de s\xc3\xa9curit\xc3\xa9.
• Participer aux initiatives de l\xe2\x80\x99entreprise pour \xc3\xa9viter la multiplication des versions en assurant activement la mise \xc3\xa0 niveau et la mise \xc3\xa0 jour des produits CoreLogic chez le client.

Personne-ressource pour les produits

• Agir comme personne-ressource aupr\xc3\xa8s du client pour le guider en ce qui a trait \xc3\xa0 l\xe2\x80\x99offre de services et aux configurations.
• Maintenir des connaissances approfondies sur les produits et services CoreLogic assign\xc3\xa9s.
• Recueillir les commentaires du client sur l\xe2\x80\x99am\xc3\xa9lioration des produits et les transmettre \xc3\xa0 l\xe2\x80\x99entreprise pour guider le d\xc3\xa9veloppement.

Job Qualifications:

• Bachelor\xe2\x80\x99s Degree in business or other related discipline. Equivalent work experience may be substituted.
• Typically requires 2-4 years of directly related experience
• Possess ability to serve as a key point of contact for client projects and product support, including the ability to effectively manage the priorities and drive the work of a matrixed team of product, technology, and implementation professionals. Demonstrate understanding of technical implementation and release management

Knowledge and Skills:

• Proven effective communicator including strong written/verbal, interpersonal and presentation skills
• Data analysis, business analysis, and/or project management
• Experience in the Insurance and Spatial space is a plus
• French is preferred.

Qualification

Formation et exp\xc3\xa9rience professionnelle

• Baccalaur\xc3\xa9at en administration des affaires ou dans un domaine connexe, ou exp\xc3\xa9rience de travail \xc3\xa9quivalente.
• De 2 \xc3\xa0 4 ans d\xe2\x80\x99exp\xc3\xa9rience dans des fonctions \xc3\xa9quivalentes.
• Capacit\xc3\xa9 \xc3\xa0 agir en tant que seule personne-ressource aupr\xc3\xa8s du client pour les projets et le soutien des produits; gestion efficace des priorit\xc3\xa9s et direction d\xe2\x80\x99une \xc3\xa9quipe \xc3\xa0 structure matricielle de sp\xc3\xa9cialistes des produits, des technologies et du d\xc3\xa9ploiement.
• Compr\xc3\xa9hension \xc3\xa9prouv\xc3\xa9e du d\xc3\xa9ploiement technique et de la gestion des versions.

Connaissances et comp\xc3\xa9tences

• Capacit\xc3\xa9 \xc3\xa9prouv\xc3\xa9e \xc3\xa0 communiquer efficacement, \xc3\xa0 l\xe2\x80\x99oral et \xc3\xa0 l\xe2\x80\x99\xc3\xa9crit, en t\xc3\xaate-\xc3\xa0-t\xc3\xaate ou devant un groupe.
• Comp\xc3\xa9tences en analyse de donn\xc3\xa9es, en analyse d\xe2\x80\x99affaires ou en gestion de projets.
• Exp\xc3\xa9rience en assurance et dans le domaine g\xc3\xa9ospatial, un atout.
• Le fran\xc3\xa7ais est pr\xc3\xa9f\xc3\xa9r\xc3\xa9

CoreLogic\'s Diversity Commitment:\xe2\x80\x8b

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone\xe2\x80\x99s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. \xe2\x80\x8b We are better together when we support and recognize our differences.

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Equal Opportunity Employer Statement:\xe2\x80\x8b

CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. CoreLogic maintains a Drug-Free Workplace. \xe2\x80\x8b

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Please apply on our website for consideration.\xe2\x80\x8b

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