Job Description

Company Profile Titanium is a leading logistics and transportation company servicing Canada and the United States. We are a recognized consolidator of asset-based transportation companies, having completed twelve acquisitions since 2011. Titanium has also been ranked by Canadian Business as one of Canada\'s Fastest-Growing Companies for twelve consecutive years, and in 2020 was recognized by Financial Times as one of America\'s Fastest-Growing Companies. We are one of only three publicly traded Transportation Companies in Canada. We welcome growth, new ideas and the provision of opportunity!
Job Summary The Account Manager will be an expert in the transportation industry and able to draw out opportunities to gain more business. They will take ownership of clients and projects, managing all stages of the engagement process. To be successful in this role they must possess an aptitude for selling with superior customer service abilities. Candidates that actively seek challenges to overcome and find motivation in being directly rewarded for their efforts will excel.
Job Duties and Responsibilities

• Operate as the lead point of contact for any and all matters specific to your customers
• Build and maintain strong, long-lasting customer relationships
• Ensure the timely and successful delivery of services according to customer needs and objectives
• Communicate with CXR, CPS and pricing to identify where customers have room for growth with our business
• Forecast and track key account metrics
• Identify opportunities for sales growth and development
• Assist customers with inquiries and information requests and, as necessary, manage service failures and client responses
• Develop new and grow existing client-base by identifying growth points such as new lanes and quoting rates for these
• Assists procurement with finding trucks by posting as needed and verifying any rate changes with all parties
• Communicate with pricing department and use load link to set rates
• Monitor tracking and tracing activates to ensure live updates are being acquired and communicated
• Manage communication line for customer inquiries and requests
• Manage service failures and client responses
• Enter all leads into the company CRM

Required Skills and Qualifications

• 3-5 years, Transportation or Logistics Industry Experience
• Excellent negotiation and customer service skills
• Excellent English verbal and written communication skills
• Proficient knowledge of Microsoft Office
• Proven problem solver

Preferred

• A university degree or college diploma in a related field
• Experience cold-calling
• Previous experience with 3PL Freight Brokerage Sales

Position Details

• Full-time employment
• Office environment - no remote work available
• Highest earning format available within the Company - top performers are rewarded
• Performance appraisal program
• Share Purchase Plan - opportunity to buy company shares through payroll at a 100% match
• Group Benefits offered - health and dental
• Titanium is committed to investing in our employees through the use of annual performance reviews - we promote from within!

Titanium Transportation Group Inc. is committed to providing accommodations throughout the recruitment process for individuals with disabilities, in line with the Accessibility for Ontarians with Disabilities Act. If you need accommodation, reach out to our HR team at hr@ttgi.com and we\'ll work with you to understand what is needed. We thank all applicants in advance; however, only applicants being considered for an interview will be contacted.