Job Description

Account Manager (Strategic Accounts)

Posted: September 26, 2025


Location: Winnipeg, MB


Mondetta is looking for a strategic, customer-focused Account Manager to join our team for managing large strategic accounts. This is a growth position for someone who thrives in high-stakes environments, builds strong relationships, and can balance details with the big picture.


You'll be the primary liaison for key national and international accounts, managing day-to-day operations, resolving escalations, and driving long-term program growth. You'll collaborate across departments to ensure seamless customer service and deliver insights that shape our business strategy.


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Responsibilities

Establish, develop and maintain business relationships with key accounts and retail partners to influence key decisions, generate business, and meet sales objectives for Mondetta. Serve as the lead point of contact for assigned accounts, maintaining strong relationships and high-touch communication (email, phone, and in-person). Manage ongoing program execution to maintain day-to-day branches of key customers, including dashboard reporting, business planning and analysis of client needs (present & future). Collaborate with internal teams to ensure alignment and timely execution. Proactively advise internal departments of upcoming orders, customer performance and opportunities coming down the pipeline. Create digestible content and reporting for internal stakeholders and external customers, including executives & customers. Build dashboards, calendars and reporting tools for internal visibility and customer transparency. Develop strategic account plans and identify growth opportunities across banners. Engage in product reviews and high-stakes product presentations with key banners. Understand customer structures, marketing and allocation models to inform strategy, negotiation and support new business development. Communicate and negotiate with vendor partners to ensure best service to customers, including by not limited to price & timeline negotiations.
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Qualifications

Proven experience managing high-stakes customer accounts & relationships, experience with large retail customers would be an asset. Post-secondary education with a focus on business administration or sales an asset. Ability to build and maintain solid working relationships with clients, internal teams and vendors. Excellent communication skills - written, verbal, interpersonal and presentation. Demonstrated acute business sense. Ability to work meticulously with numbers to translate them into useful business information to support various stakeholders. Data-driven mindset with experience creating reports, dashboards, and presentations. Proven ability to manage multiple projects simultaneously. Strong initiative - a self-starter approach with an eagerness to consistently meet and exceed objectives. Detail oriented with a "big picture" mindset. Thrives in a team environment and can foster collaboration. Skilled in negotiation and influence; know when to be firm and when to compromise. Highly organized with excellent time management and prioritization skills. Collaborative team player who thrives in a fast-paced, evolving environment. Strong technology skills and ability. Proficiency in Excel and MS suite of products a must. Familiarity with retail systems, EDI, ERP, etc an asset. Regular travel to client meetings required, including overnight trips.

Interested applicants should email resume & cover letter to hr@mondetta.com with the subject line

"Account Manager"

. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted. Applicants must be eligible to work in Canada and live in Winnipeg. Get started by clicking the link below.