Job Description

Account Manager
Mission

• To develop and sustain long-term strategic relationships with existing corporate clients

• Director of Account Management

• Manage all aspects of the relationship between Direct Travel and a portfolio of corporate clients including but not limited to:

• Client retention
• Managing all existing client contract terms including
  • Negotiations for contract renewals or extensions and amendments
  • The leadership and management of RFI/RFP process
• Implementation
• Business consolidation and growth opportunities
• Selling additional value added products and services
• Managing client profitability
• Conducting business reviews

• Develop an understanding of client business models, goals, and business needs in order to understand how Direct Travel programs can be part of their solutions.
• Lead a strategic account planning process with clients, which develops mutual performance objectives, financial targets, and critical milestones.
• Ensure that account performance objectives and client expectations are continually met - collaborating with internal departments where required to find solutions.
• Provide consulting services to clients for (but not limited to)

• Travel policy development
• The negotiation, creation and maintenance of airline, car rental and hotel programs

• Capturing all relevant client related data and opportunities in CRM
• Consistently uphold the company’s vision and values while ensuring the customer experience is in focus.

• Minimum 3 years corporate travel or account management experience, or similar transferrable skills and experience
• Strong knowledge of industry trends and issues, and an understanding of how these impact on the business environment
• Demonstrated ability to influence corporate client decisions
• Ability to think strategically, and manage and align inter-organizational expectations
• Strong problem solving skills with a focus on innovative and creative solutions
• Excellent relationship-building skills
• Excellent communication skills (written, verbal, interpersonal)
• Excellent presentation and meeting facilitation skills
• Strong data analysis and interpretation skills
• SalesForce CRM experience an asset