Job Description

Account Manager

Formed as a result of the merging of two leading DMCs - Buffalo Tours and Olympus Tours - Discova is a global destination management specialist. They take care of tailor-made touring, leisure groups and transfers throughout Asia and the Americas (including Mexico, the Dominican Republic and Costa Rica).

Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated tours with customer satisfaction as a hallmark of their service.

Discova\'s people are homegrown - 95% are locals, blending localised know-how with an understanding of what makes a Discova trip to their home country special. To be part of the Discova family is to be in your element, and being in your element means:

• being the best you can be in any situation
• doing what you love whatever your role is
• being valued for who you are and what you do
• continuing to grow as the world changes
• joining a family that creates a world of possibilities

To learn more about Discova click

About The Opportunity

The role of the Account Manager (AM) is to maintain the company\'s existing relationships with a number of clients globally ensuring that all levels of the service level agreement are delivered at such a high standard. You will be responsible for growing these accounts into new destinations, looking at around 15% growth per annum across your portfolio.

Key Responsibilities

• Establish productive, professional relationships with key team members within our partners business.
• Be the main point of contact for overseeing and owning each level of the partnership, ensuring the service offered is delivered at a high standard and the business is retained and growing in line with budgets.
• Identifying any road blockers preventing business growth from both sides of the partnership and negotiating and implementing a suitable working solution.
• Responsible for writing service level agreements for partners, and keeping them updated in conjunction with AM support.
• Serve as escalation point for client for any service delivery issues and follow up with relevant Discova team to troubleshoot and solve any problems
• Run all client meetings in line with a clearly defined agenda, with a clear vision of what you want out of the meeting.
• Create a clear timeline of where the partnership is heading, and how you would want to see the relationship grow.
• Renegotiation of agreements
• Onboarding of new partners, creating a smooth and seamless experience for our partners.
• Monitor account performance by reviewing key metrics at quarterly and monthly intervals. Repotoing to partners regularly on where they are sitting against any commercial targets.
• Identify new sales opportunities within existing and new destinations by up-selling and cross-selling - target 15% growth per annum across your portfolio.
• Lead the contracting process directly with the relevant internal teams for new and existing business, ensuring that all teams are aligned towards client goals and targets, and thereafter presenting the information and pitch back to the partner directly.
• Ensure all records and opportunities are kept in accordance with best practices and tracked as required (eg in Salesforce, Discova\'s system, etc)

Experience & Qualifications

• Experience in the travel industry considered an asset.
• Outstanding sales skills, ability to own a relationship.
• Results Orientated, hungry to see your accounts grow.
• Excellent organisational skills with the ability to be flexible and implementing change when needed.
• Excellent communicator to a diverse range of people & cultures (customers, suppliers, team members, leaders).
• Knowledge of Salesforce an advantage.
• Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
• Solution focused, turning problems into a resolution quickly.
• Able to work independently and within a team assisting team members to help everyone achieve results.
• Willing to travel on business when required, both domestically and internationally.
• Personally aligned with Discova\'s company purpose and values.

Work Perks! - What\'s in it for you:

We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It\'s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You\'ll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can\'t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion

• Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising

• Employee giving program
• Office Environmental Program
• 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid time off policy
• National/International Award Nights and Conferences
• Benefits including vision, medical, and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Global career opportunities in a network of brands and businesses

Location - Toronto, Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

This role can be performed onsite or on a hybrid schedule, in compliance with the Company\'s Remote and Flexible Work Policy.

This position may be performed remotely anywhere within Canada in accordance with the company\'s Remote and Flexible Work Policy except for the province of PEI

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Centre Travel Group\'s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

Applications close:

Flight Centre