Job Description

The Role:

As an Account Manager, you'll play a key role in building strong client relationships and ensuring the smooth delivery of ISI's solutions. You will manage customer accounts with a focus on resolving issues, coordinating releases, and identifying opportunities for improvement. This role requires a mix of technical understanding, P&C Insurance business expertise, and strong communication skills to help clients achieve their goals while supporting ISI's growth.

Key Responsibilities

Manage and coordinate releases, reviewing deliverables to ensure compliance. Understand how enterprise systems integrate and support customer business processes, production workflows, and key pain points. Monitor and identify trends in support tickets, recommending actionable improvements. Lead planning calls and issue resolution meetings with clients. Build credibility with customers by delivering on operational commitments and resolving minor customer concerns. Engage key decision makers to support account growth and retention. Actively monitor customer tickets and releases, ensuring priority levels are understood and addressed. Follow up on unresolved or recurring issues when necessary. Lead internal project team meetings and resolve risks escalated by Associate Account Managers. Communicate with both internal stakeholders and client-facing industry experts. Deliver client-facing presentations, including periodic status reporting. Support the professional development of Associate Account Managers by providing structured feedback.

Required Skills & Experience

Experience:

5 to 7 years in account management, client services, or project delivery, ideally within enterprise software or insurance/financial services.

Technical Knowledge:

Understanding of enterprise systems, integrations, and constraints; ability to model business processes.

Business Expertise:

Familiarity with P&C insurance operations and system workflows.

Communication:

Strong interpersonal and presentation skills, with experience in client-facing discussions.

Problem-Solving:

Ability to analyze support issues, resolve risks, and suggest process improvements.

Leadership:

Experience guiding junior staff and collaborating with cross-functional teams.

Key Performance Indicators (KPIs)

Achievement of project milestones across delivery. Backlog reduction and resolution of client issues. Customer satisfaction and retention. Alignment of project spend and milestones against plan. Revenue targets achieved.

Why Join ISI

At ISI, you'll have the opportunity to work closely with leading insurance organizations, contribute to meaningful client solutions, and grow your career in a supportive and dynamic environment.