Job Description

Life at Bloom

Join a growing team of Montreal\'s top digital specialists. This opportunity within a fast-growing agency combines the support of company leaders with innovation, flexibility, opportunities for professional growth and a dynamic atmosphere. We\'re offering long-term opportunities to serious professionals looking to develop their careers and find a great place to excel.

From humble beginnings to one of \xe2\x80\x9cCanada\xe2\x80\x99s Great Places to Work\xe2\x80\x9d 15 years later, Bloom has flourished into a performance-based agency with over 75 employees on a mission to accelerate brands online using a 360\xc2\xb0 digital marketing approach. Digitally obsessed, team-focused, performance-driven, and strategically agile, the agency is looking to revolutionize the digital marketing landscape by setting new standards with respect to innovation, flexibility, transparency, and professionalism.

Bloom is currently operating on a Hybrid approach, interviews will be conducted via video conference. Some roles may require an interview in person.

Our ideal candidate

Our ideal candidate has 2 years of experience in account management, preferably in a digital marketing agency with strong communication skills.

Role Overview

You love to build lasting professional relationships with clients. As a true people person, you\xe2\x80\x99ll be the primary point of contact for clients, working alongside a talented and dedicated team of Digital Marketing professionals. You\xe2\x80\x99ll work with a stimulating variety of clients across diverse industries and services.

As an experienced Account Manager, you\xe2\x80\x99ll get to use your exceptional organizational skills to keep track of deliverables and help ensure that the quality of work done is of the highest standards. Apply your natural curiosity to understanding client markets and how the services we offer can help their businesses thrive. Your positive and proactive mindset will allow you work closely with fellow team members to create a fertile, collaborative environment where strategic ideas and innovative solutions come to life.

Key Responsibilities

Develop Professional Relationships

• Leverage your research, creativity, communication, and relationship-building skills to foster partnerships with a diverse portfolio of clients.
• Actively work to increase client\xe2\x80\x99s web knowledge by engaging them in online and on-site trainings, sharing articles, videos, etc.
• Build strong long-term relationships with clients by proactively identifying and communicating new opportunities.

Oversee Client Relations

• Conduct periodical surveys and maintain ongoing communication with clients to ensure their satisfaction and retention.

Strategy & Execution

• Work with the team to develop and present digital marketing strategies and action plans for client accounts and oversee their smooth execution.
• Prepare proposals in collaboration with specialist teams.
• Prepare reports and conduct follow-up meetings where necessary.

Project Management

• Collaborate and coordinate with all the teams working on the account to deliver the highest quality solutions for clients.
• Oversee all internal and external projects.
• Prioritize the needs of production in terms of resources, time and budget.
• Budget Management
• Define, oversee, monitor and analyze all budget & cost strategies and executions.

Knowledge and Skill Requirements

• 2 years of experience in Account Management.
• Outstanding customer service abilities.
• Experience and knowledge in digital marketing (SEM) (SEO) and/or conversion rate optimization, affiliate programs, digital display campaigns. social media web analytics, etc.) is a plus.
• Professional curiosity, resourceful, proactive and solutions-oriented.
• Excellent oral and written communication skills.
• Strong interest in the Web and its evolution.
• Discrete with a high level of professionalism towards sensitive information.
• Fluent in English (bonus for French).

At Bloom, We Offer

Benefits

• 4.5 days work week Pilot Project;
• Flexibility to work from anywhere in the world for certain periods of time (some positions may require you to be present in the office, this benefit is available to full-time permanent Bloomers who meet the minimum requirements);
• 3 weeks of vacation and 5 flex days;
• Unlimited work from home days;
• Flexible work schedule;
• Agency closed between Christmas and New Years;
• Health and Dental Insurance;
• Deferred Profit Sharing Plan and Retirement Savings Plan;
• Access to telemedicine;
• Virtual and in person team-building activities;
• Training and certifications;
• Recognition Awards Program: we give and receive points through our peer recognition platform, where you accumulate points towards your preferred reward or gift card;
• Office supplies for home office;
• Corporate discount on certain gym memberships;
• Corporate discounts on glasses, sunglasses, contacts and others.

Thank You For Your Interest

We sincerely thank all candidates who apply, however only those selected for an interview will be contacted.

Bloom is an equal opportunity employer and commits to make any necessary disability-related accommodations, upon request, throughout the entirety of the recruitment and selection process.

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