Job Description

Updated: Today
Location: Toronto, ON, Canada
Job ID: 146208-JOBREQ-52978-en-us

Overview

You are organized, driven, and thrive in an ownership position. You're ambitious and business-savvy enough to secure and organize high-visibility, large-scale projects. However, you know that maintaining close individual relationships and being a reliable liaison are the keys to building confidence and lasting trust with your customers. Can you see the big picture and the details? You have the potential to excel in this dynamic Account Manager role with GSW.

The Account Manager assists in managing the day-to-day account workload and execution of client and strategic objectives. They drive tactical projects through agency processes and will ensure projects work through appropriate channels and meet delivery requirements/deadlines by working closely with internal team members. This is a position that involves daily client contact and assists in all aspects of account management.

GSW is a full-service healthcare communications agency that goes beyond advertising to create personalized brand experiences. We develop strategic marketing solutions for pharmaceutical, biotech and health-and-wellness clients around the world. We create experiences that involve, inspire, educate and activate people through ongoing brand journeys.

Responsibilities

• Possesses working knowledge of all agency processes and works well with the internal team to ensure projects are progressing on time; assesses and monitors team and job productivity/efficiency
• Tracks and manages projects through the agency from implementation through execution
• Assists in all facets of account services and client management as directed
• Monitors financial status of accounts
• Gains understanding of the therapeutic category, the brand, customer segments and relevant competitors; proactively seeks out team members to gain working knowledge of the brand and category ongoing basis
• Assists in preparing agendas for client conversations
• Assists in managing internal timelines to ensure clients are aligned with project timing
• Drafts detailed contact reports after client conversations

Job Requirements

• Bachelor's degree and 2-3 years of agency, marketing or sales experience
• Excellent time-management skills; ability to prioritize work and escalate issues
• Strong organizational skills and attention to detail
• Displays knowledge, aptitude and willingness to embrace digital concepts such as interactive design, user-experience, engagement, mobile, social media, programming etc.
• Strong interpersonal, verbal and written communication skills
• Self-starter who demonstrates initiative when exploring team/client needs, responding to requests and learning marketing principles and pharma industry market dynamics

GSW turns against the premise of doing the "same old." Our culture is focused on collaborative, meaningful advertising and day-to-day interpersonal interaction. We value the diverse backgrounds of our team members, and everyone has the opportunity to provide input and be heard. GSW is comprised of creative, motivated individuals who are all here for a reason. We welcome those who strive to work above and beyond their role, who voice their opinion and who are engaged in all aspects of the agency.

GSW is part of Syneos Health Communications, a purpose-built collective of agencies focused on supporting health and biopharmaceutical innovators. We work in scalable, collaborative teams that partner across disciplines and geographies to deliver integrated communications strategies that accelerate brand performance. In today's fast-changing and complex environment, success lies in making connections: between science, emotion, and technology; between data, design and human insight. We're able to make those connections because our medical communications, digital, advertising, public relations, data science, research and market access specialists work closely with each other and with healthcare experts, including physicians, pharmacists and advocates. Together, we are the connected healthcare partner tapping rich insights to drive innovation, change behavior and pioneer a new era of accountable marketing.

Syneos Health Communications is powered by Syneos Health, a global professional services organization designed to help the biopharmaceutical industry shorten the distance from lab to life.

WORK HERE MATTERS EVERYWHERE | How will you accelerate bringing new therapies to patients?

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Vet/Disabled)

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