Job Description

POSITION DESCRIPTION

ROLE: ACCOUNT MANAGER

TEAM: ACCOUNTS - ADIDAS CANADA, KRAFT HEINZ NORTH AMERICA

COMPANY OVERVIEW

Salt XC is an agency driven by the philosophy of Experiential Commerce(TM). Our unique framework for designing better consumer experiences that earn attention and drive action. We take an integrated approach that connects your consumer's online and offline experiences through data, media and the memorable moments that drive brand transactions.

ROLE OVERVIEW

Account Managers support the Account Lead by overseeing small to medium sized content and XM productions.

Successful Account Managers are skilled communicators, nimble producers, flexible and creative problem solvers that can lead a team of project stakeholders. The ideal Account Managers are organized, passionate about client relations, great communicators, and focused on producing high quality work.

CORE RESPONSIBILITIES

Client Relations

• Communicating with clients to understand their needs, including project objectives, timelines, and budgets
• Liaising between client and internal teams to build a production plan for execution
• Understanding client's product / brand / services and the problem we are helping them solve for their business
• Communicating with client throughout project for key milestones - project scoping, feedback and approvals, production, and budget updates
• Acting as an extension of your client throughout planning, execution and wrap up - always keeping your client's needs top of mind

Team

• Collaborating with your direct team to manage project timelines and deliverables
• Acting as the general contractor and 'QB' for your projects, leading your internal team, partners, suppliers and freelancers to achieve your client's goal
• Working closely with partners, suppliers, and freelancers to ensure they have all the tools & information required to succeed in their role(s)
• Working with your manager to develop the right team that will support you to successfully execute the project
• Building supplier and freelancer scopes, negotiating specific rates for their owed deliverables
• Training, leading and managing Brand Ambassadors and/or Coordinators for in field events or shoots (program & team dependant)
• Liaising with your manager on a regular basis, ensuring they are aware of your activities, informed on client updates and can support you as required

Financial

• Working to gain experience with Salt's pricing model & your clients specific budget tools
• Building small to medium-sized budgets
• Owning & overseeing components of large sized budgets
• Reconciling all sizes of program budgets; staying in close contact with the finance team as required
• Staying on budget in all circumstances, and ability to recognize when a budget may not be sufficient and communicating this to your manager
• Managing purchases on behalf of the client and company, and implementing detailed expense management practises to ensure all employee and corporate expenses are reconciled in a timely and correct manner
• Ability to review small to medium budgets with clients, working with your manager to provide detailed overview of budget breakdown and pricing rationale
• Supporting with driving business growth in an effort to reach objectives

Business Operations

• Overcoming challenges and making suggestions to improve processes
• Supporting teams and committees within Salt to create positive culture and test/implement new policies, procedures and processes
• Supporting your team with ancillary projects that support either the client or Salt on a day-to-day basis

EXPERIENCE & SKILLS

• 2 - 5 years' marketing agency experience executing client productions - XM and/or creative/content
• Excellent verbal and written communication skills
• Adaptability and strong problem-solving skills
• Ability to build and manage program/production budgets
• Excellent active listening & time management skills
• Ability to build rapport and collaborate with others internally and externally
• Strong organizational skills
• Understanding of consumer behaviours and industry trends
• Strong foundational technology skills - familiarity with O365, social & digital media, Microsoft Excel and Microsoft PPT
• Passion for marketing & production

SALT'S VALUES

Salt of the Earth: We aspire to be good people. People who are humble, hardworking, honest and kind to one another. People who are fun to work with, who trust and are respectful of each other.

Do What's Right: We don't believe in taking shortcuts. We believe in doing what is right, not what is easy or expected.

Earn It: We believe in rolling up our sleeves and not being afraid of hard work. We want to earn the respect of others, the results we deliver and the praise we receive.

Make things Better: We aspire to leave things better than we found them and are always looking for a better way. Great ideas come from anywhere, they come from being curious, passionate, solutions-oriented people who care deeply about what we do

Seek Different Perspectives: We believe in embracing difference; the perspective it brings, how it challenges us, how it spurs creativity, and its ability to make us better.

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