Job Description

The Account Manager will be responsible for building and maintaining strong relationships with their assigned location's Customers. The Account Manager will work with the Customer to identify needs and requirements to promote RESA Power's products and services. The Account Manager's goal is to sustain and grow business with existing Customers by answering questions, resolving concerns, providing solutions, and championing RESA's portfolio of services.

Job Responsibilities

Develop trusted relationships with Customers to grow and maintain business. Research and understand Customer needs and requirements. Expand the relationships with existing customers by continuously proposing solutions that meet their objectives. Generate and qualify new business with existing Customers via in person, phone or email. Schedule sales appointments and activities with assigned Customers. Promote RESA services to existing Customers. Maintain a strong understanding of products and services while proactively researching innovations to bring to customers. Manage total prospecting, bid response and the project close-out process for existing business. Resolve customer's complaints in an effective, respectful, and timely manner to maintain trust. Ensure the correct products and services are delivered to customers in a timely manner. Serve as the link of communication between key customers and internal teams. Effectively interact with internal and external Customers via written, verbale and presentation communication. Research market sector trends to help RESA Power take advantage of market developments. Diligently work to ensure goals are met, such as sales numbers and profitability goals for location accounts. Generate projections, monthly reports and reviews of contracts, work orders and additional opportunities with Customers. Work closely with GM and Outside Sales to review accounts status on a regular basis. Work with GM, Outside Sales and Marketing to develop effective promotional campaigns and collateral. Represent RESA Power at industry networking events and trade shows as needed. Increasing the value of current customers while attracting new ones. Attending conferences, meetings and industry events. Developing quotes and proposals for clients. Other duties as assigned.

Required Experience and Qualifications

Bachelor's degree in related field or equivalent experience and minimum of 5 years of experience. Strong product knowledge of multiple brand electrical equipment services sold in division. Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA. Ability to demonstrate focus towards business growth with Customers. Proven Sales experience-creating opportunities, creating and closing sales, excellent customer relations. Proven ability to generate close Customer relationships. Competent with Microsoft Office Suite (Word, Power Point, Excel, Outlook) Ability to conduct effective presentations remotely using video conferencing software such as Zoom. Working knowledge of the competitive power industry markets and utilities. Ability to multi-task and shift priorities as needed. Strong analytical, technical and strategic thinking skills. Ability and willingness to travel as needed to meet customers and internal stakeholders. For positions that utilize a company vehicle, will be required to have a valid Driver's License.

Who we are!

RESA Power is a dynamic people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers' electral infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right


We pride ourselves on our integrity and expertise. We don't cut corners. You perform job responsibilities safely, efficiently, and thoroughly all day, every day. You conduct yourself professionally, ethically, and honestly. You display sound judgment and decision-making skills. You acoid choosing courses of action that assume unreasonable risk to yourself or the Company. You are on time and preplan time off. You produce a quality product.

We are customer driven


Our number one concern is our customers and our long-term relationships with them prove or dedication. You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner. You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth


We are dedicated to growing the company and our employees. You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job. You seek out new assignments and assume additional duties. You seek to expand your abilities (certifications, continuing ED, OTJ experience, etc.).

We solve problems


Every day is different, so we need to be innovative, decision makers, flexible and adaptable. You efficiently and thoroughly complete assignments. You perform work assignments independently. You propose new ideas and find better ways of doing things.

We get is done


We are efficient, reliable and non nonsense. We work hard, but we also play hard. You follow through on commitments in a timely way. You produce easily understandable and accurate reports that meet customer and/or Company expecations. You actively listen. You seek advice and help as appropriate. You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.)

We build strong relationships


Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers. You collaborate to create the best solutions for each other and our customers. You build strong relationships within the team, across RESA departments, locations and with customers and vendors.

Additional Information

Travel:

up to 25% Travel - will primarily be regional with nationwide travel as needed.

Compensation:

$120 - $130K

Physical Demands:

Occasional lifting 25lbs. Position sits completing computer and phone work.

RESA Power is an equal opportunity employer.

Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status