Job Description

Key Responsibilities

Serve as the primary point of contact for assigned accounts, handling all customer inquiries and processing orders with accuracy and efficiency. Develop and maintain strong, long-term relationships with clients by understanding their needs and consistently delivering excellent service. Coordinate with internal departments--such as warehouse, logistics, and dispatch--to ensure timely and accurate deliveries. Prepare customized quotes, pricing, and product recommendations tailored to individual client requirements. Maintain thorough and up-to-date documentation for each account, including order history, delivery confirmations, and invoicing. Address customer concerns or complaints in a professional and timely manner, ensuring swift and satisfactory resolution. Support the sales team with after-sales follow-ups, promotional activities, and client retention initiatives. Provide weekly updates on account activity, client feedback, and emerging sales opportunities.

Qualifications

Diploma or degree in Business, Sales, Customer Service, or a related discipline (preferred). Minimum 1-2 years of account management or customer service experience in Canada is required; experience in the building materials or construction industry is a strong asset. Excellent organizational skills with the ability to manage multiple priorities and maintain high attention to detail. Strong communication skills in English, both verbal and written; proficiency in Mandarin and/or Cantonese is a significant advantage. Proficient in Microsoft Office (Excel, Word, Outlook); experience with ERP or order/inventory management systems is preferred. Reliable, self-motivated, and able to work independently as well as collaboratively within a team. Customer-focused and solutions-oriented, with a positive and professional approach to problem-solving.
Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Dental care Life insurance On-site parking Paid time off Vision care
Work Location: In person