Job Description

Account Manager

(Central or Eastern Canada)
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Do you love building relationships, helping customers succeed, and making technology simple and impactful?

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We're looking for an

Account Manager

to join us at MediaValet.

This role is open to candidates

based in Canada and

working in

one of

the following

time zones

CST, EST, AST, or

NST.

The Role

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As an Account Manager at MediaValet, you'll be a trusted partner to our customers, ensuring they get the most out of our DAM platform. You'll manage a portfolio of accounts, provide day-to-day support, and identify opportunities to deepen relationships. Your role is critical to driving customer satisfaction and retention, while contributing to MediaValet's overall success. Reporting to Manager, Account Management, you'll work closely with Sales, Product, and Support teams to deliver a seamless customer experience.

Key Responsibilities

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Manage a portfolio of customer accounts, maintaining an understanding of their goals and ensuring successful use of MediaValet's platform. Serve as a primary point of contact for clients, building trust and fostering long-term relationships. Identify opportunities to upsell or cross-sell additional MediaValet features or services that align with customer needs. Assist with contract renewals and work to ensure customer retention and satisfaction. Collaborate with internal teams (e.g., Sales, Customer Success, and Product) to address client challenges and deliver solutions. Participate in customer-focused initiatives, such as Quarterly Business Reviews (QBRs) and feedback sessions, to ensure alignment with customer objectives. Monitor account health and provide timely support to address any issues or risks.

To Be Successful in This Role, You:

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Are highly customer-focused, with a passion for helping clients succeed. Communicate clearly and effectively, making complex ideas simple and approachable. Solve problems with creativity and empathy, ensuring clients feel supported. Collaborate naturally across teams, sharing knowledge and working toward shared goals. Bring a proactive, results-oriented mindset to identifying opportunities and tackling challenges

Qualifications:

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1-3 years of experience in account management, sales, customer success, or a related field, preferably in SaaS or technology. Proven success managing enterprise-level or strategic accounts with multi-stakeholder engagement and high revenue impact. Strong expertise in digital asset management DAM), software-as-a-service (SaaS), or adjacent industries is highly preferred. Exceptional negotiation, strategic planning, and presentation skills. Experience mentoring or coaching other account managers, fostering a culture of excellence. Advanced proficiency in CRM tools (e.g., Salesforce) and data-driven decision-making. Bachelor's degree in business, marketing, or a related field, or equivalent, relevant experience.

Who We Are:

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MediaValet is a cloud-based digital asset management (DAM) platform that empowers companies to aggregate, secure, manage, share, and distribute their brand assets from a centralized, single-source-of-truth asset library.

Why Work at

MediaValet

?

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Work from Home:

It's up to you. We have team members across the country and help you to set your home office up with a generous stipend.

Comprehensive Health & Benefits Plan:

We offer a competitive health and benefits plan which includes an Employee and Family Assistance Program (EFAP)

Paid Time Off:

We have a generous PTO program, which includes 4 weeks' vacation, personal wellness days, sick days, your birthday off, and a paid day off to volunteer!

Home for the Holidays:

We shut down operations between December 25th and January 1st every year to allow people to spend time with their families (and not use up vacation time).

Family Focused:

We're committed to providing a career that's family-friendly and have the parental support and leave programs to back that up. *

Committed to Diversity & Inclusion:

Our diverse backgrounds, skills, abilities and experiences make us stronger. We work hard to make MediaValet a place where everyone is valued, heard and respected.