Job Description

“Working on the Account Management team is a fantastic way to leverage and solidify your business development acumen, cross-functional management skills, and deep knowledge of SaaS best practices in the eLearning industry. As an Account Manager, you will work with clients across the globe from multiple industries to have direct impact on the overall revenue growth and retention for Absorb. This is an extremely rewarding and satisfying role! ~ Jamie, Account Manager, USA Are you a patient, focused, confident and driven individual? Taking it a step further, are you keen in building strong and long lasting relationships? If this sounds like you, then look no further! Our Account Manager role is dynamic as it juggles high volume with high expectation. You and your colleagues work to ensure our clients have a seamless, high quality experience and continue to see increasing value from our technology and team. You will be responsible for maintaining all business relationships in their entirety with established and net new clients including contract renewals and upselling new services/offerings. As an Account Manager you’ll be working alongside a group of world-class colleagues, the best kind of people who support each other, deliver great results, and genuinely love what they do. With virtually no defined vertical, the opportunity to build business across all industries is limitless and you’re in a position where you truly can create your own success. Absorb has one of the highest client retention rates in the LMS industry and we’re thrilled to be looking to add an exceptional individual to our Account Management Team. Want to know more about this team? Check out what Jalen Gardener, Team Lead, Account Management has to say about working at Absorb: Jalen Gardener - Absorb LMS https://absorb.wistia.com/medias/dkw72vwhcn Key Responsibilities:

• Negotiate and complete client contract renewal with a focus on long-term relationships
• Generate new leads and opportunities within assigned accounts
• Close sales opportunities independently via add-on services
• Generate quotes and other client facing documentation to assist the inside sales process
• Identify and develop meaningful client relationships
• Thoroughly understand Absorb subscription models to effectively answer client questions
• Participate in team meetings and projects to improve sales processes & sales output
• Assist in the achievement of company retention and growth targets
• Develop strong internal relationships to support client lifecycle
• Keep up to date with latest product releases and training seminars to ensure thorough product knowledge

Key Requirements:
Minimum Requirements

• Post-secondary degree in Business, Marketing or Psychology
• Proven ability to manage client relationships (including upselling) with a minimum 5+ years of experience
• Outgoing and personable nature with a sales driven attitude, strong team player
• Very strong verbal and written communication skills
• Ability to thrive in a dynamic, fast-paced environment that changes constantly

Preferred Requirements

• Technology or SaaS sales experience
• Experience working with a global client base
• Fluency in additional languages
• Experience working with industry tools such as Salesforce

Technologies we use:

• AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat

The Company: Absorb Software is a learning technology company based in Calgary, Alberta Canada, with offices in London, Dublin, Tampa, Boston and Sydney. Absorb offers both Absorb Infuse, the first Learning Experience Platform (LXP) to offer a true in-the-flow learning experience, and our flagship product, Absorb LMS, an industry-leading and award-winning Learning Management System for businesses, higher education, government and non-profit agencies around the world. Absorb is setting new standards in learning technology and support, fueling companies who believe that people are their greatest asset. We exceed expectations across enterprises, industries and continents, helping people learn at the speed of now and preparing companies for the future of work. How do we do it better? We pay attention to the details and go deep where it matters. Turning a culture of learning into a revenue engine for global titans the world over. Care to join us? Why work at Absorb Software?

• This position is eligible for participation in Absorb’s Incentive program as outlined in Absorb’s Incentive Program Policy.
• RRSP match program.
• Employer paid benefits: health, dental and vision.
• Professional development plans.
• Career progression/internal mobility opportunities.
• Inclusive work environment.
• Casual dress code.
• Volunteering opportunities.
• Company/team building events.
• Games room, meditation & yoga space, state of the art workplace.
• Flexible remote working options for selected roles:
  • This role allows employee to have a hybrid remote working option (work from home and work from office options).
  • This role can be fully remote.

Additional requirements/information for candidates:

• In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application.
• This position will be subject to pre-employment background screening, including a criminal record check.
• The successful candidate must be able to show proof of legal eligibility to work in Canada without sponsorship.
• Incomplete online applications will not be considered.
• Applicants will be accepted until a suitable candidate is found.

Absorb Software (Absorb) is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. Absorb is committed to providing employees with an environment free of discrimination, bullying and harassment. All employment decisions at Absorb are based on business needs, job requirements and individual qualifications. We will maintain our commitment to and support of equal employment opportunity for all individuals without regard to race, national/ethnic origin, colour, religion, age, sex (including pregnancy), sexual orientation, gender identity/expression, marital status, family status, genetic characteristics or disability. Our commitment to equal employment opportunity extends to any other protected classes which may exist under applicable law. We acknowledge and are mindful that our Calgary, Alberta operations are located on traditional territories of the Blackfoot Confederacy (Siksika Kainai), the TsuuT’ina, the Îyâxe Nakoda Nations, the Metis Nation (Region 3) and many diverse Inuit, Métis, and First Nations peoples who make their homes in the Treaty 7 region of Southern Alberta. We recognize their distinctive spiritual relations with the land that supports our home and our business. We are humbled that our office is built upon the generous land that sustained indigenous people for centuries. #LI-REMOTE