Job Description

571966



Montreal Qc, CA



Account Manager



CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.



At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.



Resume du poste



Agit comme intermediaire entre les ventes, les operations et le client pour les comptes assignes afin de s'assurer que les processus et exigences procedurales du client sont mis en oeuvre et que les expeditions sont traitees conformement aux procedures etablies, a la conformite operationnelle ISO et aux demandes specifiques des clients. Il modelise et agit conformement a nos principes directeurs et a nos valeurs fondamentales.



Fonctions et responsabilites principales



Maintenez un niveau constant de service a la clientele eleve, tant aupres des clients externes qu'internes.

Developper un haut niveau de comprehension de la structure de l'organisation, des relations interdepartementales, de la conformite reglementaire ainsi que des politiques et procedures de l'entreprise.

Coordonnez avec les ventes et les operations pour mettre en oeuvre et maintenir les procedures operationnelles standard des clients.

Assurer un contact quotidien avec les clients sur les questions operationnelles.

Coordonnez les efforts de service a la clientele de tous les bureaux et departements impliques avec les comptes assignes.

Assurez-vous que les services respectent ou depassent les exigences des clients et sont conformes aux procedures ISO.

Assurez-vous que tous les rapports sont exacts et distribues a temps.

Resoudre les problemes et recommander des solutions pour eviter que cela se reproduise.

Accomplissez les autres taches assignees.



Qualifications



Education et experience



Diplome d'etudes secondaires ou GED requis.

Diplome d'associe prefere.

Au moins deux a trois ans d'experience liee.

Un minimum d'un a trois ans d'experience en industrie est prefere.



Certifications et licences



Aucun n'a ete identifie pour ce poste.



Langues et competences en communication



Il faut savoir lire, ecrire et parler anglais couramment.

Capacite a communiquer et a interagir efficacement avec des personnes issues de milieux multifonctionnels et diversifies.

Capacite a lire, analyser et interpreter des periodiques d'affaires generaux, des revues professionnelles, des procedures techniques ou des reglements gouvernementaux.

Capacite a rediger des rapports, de la correspondance d'affaires et des manuels de procedures.

Capacite a presenter efficacement l'information et a repondre aux questions de la direction, des employes et des clients.



Competences informatiques



Expert en informatique

Maitrise avancee de Microsoft Office, d'Internet, d'applications web et de logiciels specifiques a un emploi.



Autres competences/experiences



Necessite une connaissance approfondie des produits et services de l'entreprise.

Ca demande une personnalite positive, competitive et confiante.

Fait des clients et de leurs besoins un element central de leurs actions; developper et maintenir des relations productives.

Analyse des problemes complexes et developpe des solutions alternatives.

Explore des alternatives et des positions pour atteindre des resultats qui obtiennent le soutien et l'acceptation de toutes les parties.

Prend des mesures coherentes avec les faits, contraintes et consequences probables disponibles



Qualifications (suite)



Developpe et utilise des relations de collaboration pour atteindre ses objectifs professionnels; developpe des relations individuelles en ecoutant, en partageant des idees et en appreciant les efforts des autres.

Maintenir une performance stable sous pression ou opposition; Gerer le stress d'une maniere acceptable pour les autres et l'organisation.

Competences precises en dactylographie et/ou saisie de donnees.

Capacite a additionner, soustraire, multiplier et diviser a l'aide d'unites de monnaie americaine ou internationale, de poids, de volume et de distance.

Parlez efficacement devant des groupes de clients ou d'employes.

Utilise des methodes appropriees et un style interpersonnel flexible pour aider a batir une equipe cohesive et faciliter l'atteinte des objectifs de l'equipe.

Constamment au travail et a l'heure



Job Summary



Acts as a liaison between sales, operations and the customer for assigned accounts to ensure the customer's processes and procedural requirements are implemented and that shipments are handled in accordance with established procedures, ISO operational compliance and specific customer requests. Models and acts in accordance with our guiding principles and core values.



Primary Duties and Responsibilities



Maintain a consistently high level of customer service to both external and internal customers.

Develop a high level of understanding of the organization's structure, inter-department relationships, regulatory compliance and the company's policies and procedures.

Coordinate with sales and operations to implement and maintain client standard operating procedures.

Provide day-to-day contact with clients on operational issues.

Coordinate customer service efforts from all offices and departments involved with assigned accounts.

Ensure services are meeting or exceeding customer requirements and are in compliance with ISO procedures.

Ensure that all reports are accurate and distributed on time.

Resolve problems and recommend solutions to prevent similar occurrences.

Perform other duties as assigned.



Qualifications



Education and Experience



High School Degree or GED required.

Associate's Degree preferred.

Minimum two to three years related experience.

Minimum one to three years industry experience preferred.



Certifications and Licenses



None identified for this position.



Languages and Communication Skills



Must be able to read, write, and speak English fluently.

Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from management, employees and customers.



Computer Skills



Computer literate

Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications.



Other Skills/Experience



Requires an in-depth knowledge of the company's products and services.

Requires positive, competitive, confident personality.

Makes customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.

Analyzes complex problems and develops alternative solutions.

Explores alternatives and positions to reach outcomes that gain all parties support and acceptance.

Takes action that is consistent with available facts, constraints and probable consequences



Qualifications (Continued)



Develops and uses collaborative relationships to accomplish work goals; develops individual relationships by listening, sharing ideas and appreciating others' efforts.

Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.

Accurate typing and/or data entry skills.

Ability to add, subtract, multiply and divide using units of U.S. or international currency, weight, volume and distance measurements.

Speak effectively before groups of customers or employees.

Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.

Consistently at work and on time



At CEVA we are committed to creating a safe and healthy work environment.

We offer:

A Competitive Compensation PackageComprehensive Health & Dental Benefits

Professional Development Opportunities

Continuing Education



CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.



We thank all candidates for applying, however, only successful candidates will be contacted for an interview.