Job Description

Customer Service and Support

Location

Mississauga, Canada

Job Title:


Account Manager



The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client's customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

A NEW CAREER

POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "

World's

Best Work

places

," "

Best Company Culture

," and "

Best Companies for Career Growth

" awards every year? Then an onsite Account Manager position at Concentrix is for you!

CAREER

GROWTH

AND

PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

Ensure that client's customers are satisfied with our client's services and resolve escalated issues Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals Evaluate our client's customer needs and propose potential solutions Be a single contact for our client's customer Use data to fix customer concerns/roadblocks prohibiting satisfaction Manage external competitive pressures and handle objections Work with multiple partners, building relationships with decision-makers at all levels Manage sales territory and achieving monthly quotas Negotiate in tough situations Identify risk and barriers to success; develop contingency plans Identify opportunities for additional product or service sales Use data to help influence buying/renewal process Work with a team and report directly to a Sales Manager

YOUR QUALIFICATIONS

Must be proficient in French (Verbal/Written) Must be able to work onsite at our Mississauga location 4+ years working in sales or account management Experience in high-volume calling Previous experience with sales and customer experience Enthusiasm for new technology MS Office experience Experience working with Salesforce.com or similar Client Relationship Management tool Experience making decisions under conditions of uncertainty or limited data; evaluate all consequences Experience providing and implementing solutions when needed

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

The base salary range for this position is $63,500 - $82,500 plus, a French language premium along with incentives that align with individual and company performance.
Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. DailyPay enrollment option to access pay "early," when you want it Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great team Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

The deadline to apply to this role is August 25, 2025.


Location:


CAN Mississauga - 6725 Airport RD
Language Requirements:


English (Required), French Canadian (Required)
Time Type:


Full time

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