Job Description

Account Manager

Remote (Canada) | Hybrid Available - Kitchener, ON

? Reports to: Director, Customer Success

About Encircle

Encircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals across North America to process claims faster and with greater accuracy.



We're a

remote-first company

with a collaboration hub in downtown Kitchener--and we're growing.

About the Role

Our Account Managers are experienced sales professionals responsible for driving growth and expansion of the Encircle solution across a portfolio of customers. They are passionate about sales and committed to adding values to our customer experience using the Encircle platform. You will partner closely with the Customer Success team and Revenue Leadership to achieve your targets.

Key Responsibilities

Oversee all assigned contract renewals to ensure timely and accurate execution Own contract processes, including renewal management, quote creation, salesforce opportunity records, forecasting outcomes and tracking progress of signature Identify opportunities to expand Encircle's footprint as part of the renewal process Identify opportunities to sell new products to our current customers Leverage platform data to run campaigns to create new product pipeline or expansion revenue Work with the CSM team to identify at-risk accounts and put together a strategy to secure the renewal, as needed Establish and maintain effective, cooperative working relationships with customers, both via phone and email. This includes objection-handling and problem-solving when customers request discounts, indicate they don't want to renew, alert us that they're evaluating competing solutions, not interested in new products, etc. Develop a thorough understanding of our products to deliver demonstrations of the Encircle platform to existing customers Leverage platform data to run campaigns to create new product pipeline Partner with Revenue and GTM leadership on uncovering value, trends and opportunities And, of course, crush your quota

? What You Bring

Self starter with a knack for problem solving 2+ years experience in a customer-facing role such as an account executive or account manager Previous B2B SaaS experience YOY success exceeding quota targets Can tackle objections with ease and close deals! Ability to handle multiple priorities and managing customer expectations Excellent planning, organizational, and time management skills Good communication skills (verbal and written) with customers and internal stakeholders Experience with software tools like Salesforce, Churn Zero, G-Suite, etc

Why Encircle?

We VALUE our people:

Balance

: Flexible hours, self-managed vacation, and trust to manage your time

Remote-first

: Work where you're most productive--with access to our collaboration hub in Kitchener

Growth-oriented

: We support your learning and career development

Well-being

: We care about the full human--inside and outside of work

Encircle is an equal opportunity employer

committed to building a diverse and inclusive team. We encourage all qualified candidates to apply and will work with applicants to accommodate accessibility needs throughout the hiring process.