Job Description

Our client in Guelph, Ontario, is in search of a seasoned, skilled Account Manager. This position is full-time in office.
As an Account Manager, your primary responsibility is to manage and serve a designated portfolio of clients. The successful candidate will be tasked with establishing and nurturing enduring, trustworthy relationships with partners and clients.
Our client focuses on selling services to businesses, so if you have a background in B2B sales, this opportunity could be perfect for you!
Benefits & Perks:

• $65,000 salary
• Full benefits
• RRSP matching

Responsibilities:

• Own the full client relationship lifecycle and strategic growth of the account
• Serve as the primary point of contact for all client-related matters.
• Assume ownership of the account from the moment it is transitioned out of implementation
• Conduct training sessions for clients
• Coordinate with various internal teams to address customer concerns and enhance overall customer satisfaction.
• Collaborate with sales personnel to foster enduring client relationships and drive growth
• Deliver an exceptional customer experience by providing proactive, personalized service that also drives strong Net Promoter Scores (NPS) and Customer Effort Scores (CES).

Qualifications:

• Preferred qualifications include a bachelor's degree from a University or College, with a focus on marketing, promotions, advertising sales, or business administration.
• 3-4 years of confirmed experience in either operations or account management.

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.