Job Description

Overview

The position of Account Manager provides a great opportunity for an experienced professional with at least 3 years of experience coordinating timelines, managing projects and day-to-day communication, and supporting senior leaders in an agency, consulting firm, or client environment. Serving as a day-to-day contact for clients to ensure a seamless client experience, the role works closely with Incite's Principals to support client strategy development and is tasked with overseeing the preparation and development of key client deliverables.

Incite is seeking someone who is organized, detail-oriented, a proven multi-tasker, and has a knack for building trusted relationships with colleagues and clients. Your role will involve conducting research, managing project timelines, supporting client strategy development, and creating other key client deliverables.

Individuals who thrive in a busy and fast-paced work environment while maintaining real balance in life will find success at Incite. This includes actively engaging in the community, pursuing after work interests, maintaining health and wellness, and strengthening relationships.

List of Responsibilities

PROJECT MANAGEMENT

Manage client deliverables, budgets, and timelines to ensure quality outcomes Coordinate internal team resources and manage project workflows Maintain project documentation and quality control standards Conduct post-engagement debriefs to drive continuous improvement Serve as primary day-to-day client contact for seamless project experience, including: Establish rapport with clients Ensure client satisfaction and manage client expectations Identify opportunities to grow client accounts Work with and coordinate support of other Incite team members as appropriate for specific projects
CLIENT STRATEGY AND ADVISORY

Support Principals to educate clients on Incite's philosophy and approach to strategy Play a key role in helping build: Research and stakeholder engagement plans Marketing tactics Competitive market scans Support client research in the following areas: Design interviews, surveys, and other research instruments Conduct stakeholder interviews Compile and analyze market research output Prepare research reports and presentations for clients Review strategy recommendations, and support in preparing presentations
CLIENT COMMUNICATIONS AND DELIVERABLES

Work with the team to schedule all client meetings and market research interviews, focus groups, roundtables, etc. Manage correspondence with clients Schedule and support Principals in preparing for all client and internal review meetings Lead development of major client deliverables, including: Write client execution roadmaps to Incite's quality standards, and to satisfy the client's needs and expectations Establish appropriate benchmarks and ongoing measurement activities Secure input, involvement, feedback, and sign off from Principals Create activity briefs and lead project kick-offs for execution activities Lead internal review process, including meetings Review strategy recommendations and support in preparing and delivering presentations Support in the design and delivery of client meetings and presentations
BUSINESS DEVELOPMENT AND COMMUNITY ENGAGEMENT

Represent Incite at networking events and industry functions Leverage personal network to identify new business opportunities Contribute to thought leadership initiatives and content development Support Principals in cultivating relationships with relevant centres of influence (i.e. organizations, companies and individuals) who can support the generation of prospects and leads

What Makes an Ideal Account Manager?

AN INCITER

At Incite, we're a close-knit team of passionate problem-solvers, community-minded citizens, and driven go-getters who want to make a positive impact.

We're looking for a great team player with independent drive and a strong work ethic who is determined to take on any challenges that come their way; ideally someone with an entrepreneurial mindset who enjoys the opportunity and responsibility that comes with a small business environment. We want someone with unique passions and interests; someone who is looking to grow and add value to Incite long-term through both personal and professional development.

DETAIL ORIENTATED PROBLEM SOLVER

3+ years of experience coordinating timelines, managing projects and day-to- day communication Managing project timelines Connect project deliverables to broader business outcomes Experience managing competing priorities across multiple stakeholders Experience in professional service firms and high-touch client environments Pays attention to the details from client deliverables to managing a project overall Ability to think strategically Can handle any bumps along the way in a respectful and professional manner Attention to finding unique solutions for strategic challenges
FOCUSED ON PEOPLE

Ability to build, develop, and enhance relationships is essential Adept at listening and reading the room Capable of working with a wide range of people, including clients, staff, and community partners Thrives in high-touch, partnership-oriented client relationships
BUSINESS-SAVVY

Passionate about learning about different industries and keeping up on general business knowledge Ability to identify valuable opportunities for Incite and for clients Desire to take smart, thoughtful risks Comfortable in a boardroom setting with senior decision makers
CAREER FOCUS AND PASSION FOR STRATEGY, MARKETING, AND COMMUNICATIONS

3+ years of direct experience within an agency, consulting firm, or client environment (i.e. you've done this before and can demonstrate a track record in the field) Post-secondary degree or diploma is essential, with a focus in marketing, business, PR, or communications considered an asset Knowledge about business and communications, with experience in mergers and acquisitions, strategic planning, and/or change management considered an asset
SKILLED IN COMMUNICATIONS

Confident and collaborative communication style that breeds trust Strong writer, with business writing experience and ability to capture the voice of professional and corporate clients Experienced at articulating key messages while working quickly on tight timelines Experience managing corporate communications, thought leadership, and social media content
POSSESS PERSONAL COMPETENCIES THAT INCLUDE:

Ironclad integrity and reliability Keen self-awareness and desire to grow Self-care and stress management toolkit Resourcefulness and ability to find a way Strategic thinking abilities Excellent listening skills
Job Type: Full-time

Pay: $60,000.00-$75,000.00 per year

Benefits:

Company events Dental care Disability insurance Extended health care Mileage reimbursement On-site parking Paid time off Vision care Work from home
Work Location: Hybrid remote in Edmonton, AB T6H 5G8