Job Description

Primary Objective for This Position The Account Manager is responsible for managing strategic, digital-first marketing, social media and website development work for our clients. They lead collaboration within the team and ensure exceptional customer service. They are responsible for fostering great relationships by serving a pivotal role in ensuring our clients? needs are understood and are flowing through the agency.
***You'll work from home most of the time but might have to meet clients in person once in a while so you'll need to live in or around Edmonton, AB.
Accountabilities

• Relationship Management
• Project Management
• Client Document Management
• Client Data Accuracy

Responsibilities

• Foster great client relationships, providing the foundation to establish long-term working relationships.
  • Represent Top Draw brand values to instill confidence in the client
  • Deliver exceptional customer relationship management; demonstrating an understanding of client?s business and digital goals, social media and web development strategy/execution opportunities;
• Lead, schedule and facilitate milestone / monthly / status client meetings
  • Monthly Report Presentation
  • Facilitate and lead client meetings with SMEs providing insight
  • Capture Meeting Notes - ensuring clear notes and summaries to both internal and external parties
• Understand the client?s overall business and marketing goals and objectives
  • Align the client?s problem/business goal with the correct department and ensure an approach which achieves the client's end goals and meets the client?s criteria
• Work with the internal team to create and manage project plans, timelines and budgets and revise as appropriate to meet changing needs and requirements;
  • Act as the voice of the client to steward all work in progress and ensure a high level of quality
  • Communicate requirements, issues, deadlines, timelines, set meetings
  • Review the final project and monthly work products for quality and ensure it is in line with the digital marketing agreement and statement of work
  • Identify the requirement and creation of Change Requests
  • Document and share changes in scope with internal team(s) and client team(s)
  • Ensure final client approval has been given at each milestone of a project before any project goes live or to production
  • Project accounting and invoice tracking including the management of the program's budget
• Define and report on Key Performance Indicators (KPIs)
  • Collaborate with the client and internal teams to define KPIs and determine appropriate reporting to communicate success and progress.
• Ensure project/service documents are complete, current, and stored appropriately
• Quality Assurance (QA) of monthly reports, client-facing deliverables, work plans, input into the CRM software and peer review of Account Managers? proposals and change requests
• Handle client?s notices of termination and/or reduction of services
• Strong understanding of Top Draw?s current service offering
• Take the initiative to enhance knowledge of digital marketing and web development trends, best practices and new technologies, and participate in professional development activities
• Escalation of ?flags, blockers, and issues? to Leadership, as appropriate, while recommending alternative plans or options to resolve the escalation
• Participate in industry and other networking events
• Ad hoc account management tasks

Job Specifications Hard Skills

• 3+ years experience in an account management role
• A degree or diploma in marketing or a related field
• Enhanced knowledge of SEM/SEO/PPC/local SEO best practices and implementation
• Understanding of the role of strategy, social media, web development and design as it relates to marketing
• MS Office / Google Docs proficiency
• Familiar with working within a CRM and project management software (Monday.com)

Soft Skills

• • Initiative to enhance knowledge of digital marketing trends, best practices and new technologies
  • Demonstrated ability to organize and manage multiple priorities
  • Ability to recognize and problem solve, using analytical and sound decision-making
  • Experience writing client and business briefs
  • Familiar with contracts and contract negotiation
  • Strong presentation, and written and verbal communication

• Highly organized; able to juggle multiple priorities

Nice to Haves

• 2+ years of experience working in a digital agency
• Certifications (or working towards): Fundamentals of Digital Marketing (Google), Google Analytics, Google AdWords, CAAP

What We Offer

• Competitive salary and comprehensive benefits package
• Extra paid week of vacation over the winter holidays
• Flex time, start anywhere between 7 am and 9 am
• Our office is three blocks from the LRT and on a main bus route
• Free downtown parking
• Unlimited coffee, snacks, and beverages
• Dog-friendly Fridays at the office
• Professional development support (Certifications, Workshops, Conferences, Classes)
• Opportunities for networking and public speaking
• Lunch-and-learns to keep you informed on the latest digital marketing trends
• Rooftop patio! Work and enjoy the sun at the same time!

About Top Draw At Top Draw, we evolve brands by knowing what?s next. Headquartered in Edmonton, Alberta, our marketing agency has shaped award-winning and strategic marketing, websites, online advertising campaigns, and social media for over 28 years. Our growing team is conveniently located just outside of the downtown core, where parking is free and many great restaurants are only a short walk away.
With an innovative and supportive culture, we pride ourselves on offering an open and welcoming environment for both staff and clients. If you?re looking for a career where you?ll be rewarded, recognized, and valued for your achievements, look no further.
Top Draw offers a very attractive health and benefits package and unlimited opportunities for motivated people who can get the job done.
Application Details We thank everyone for their interest, but only those selected for an interview will be contacted. Please, NO telephone calls. Top Draw is an equal-opportunity employer.