Job Description

PBI - Printing By Innovation Inc. is one of Canada's fastest growing and progressive Commercial Print & Packaging Companies providing the best customer service, quality and value. We are a top tier full-service printing company with

NEW

state-of-the-art

production equipment, and fulfillment services. We believe that managing our processes under one roof helps to improve our overall execution and commitment to the "Customer Experience". We are committed to "

going the extra mile

" ......always.

Job Summary

We are seeking a full time Account Manager - Direct Mail who will be responsible for managing client relationships, coordinating direct mail projects from inception to completion, and ensuring the timely and accurate execution of all campaigns. This role serves as the primary point of contact for assigned clients, working closely with internal departments (production, design, data, and logistics) to deliver high-quality direct mail solutions that meet client objectives and budgets. This position requires the individual to think strategically, solve complex problems and present solutions to customer challenges.

Major Responsibilities:

Act as the primary liaison between clients and internal teams to manage all aspects of direct mail campaigns Develop and maintain overall sales strategy and plan within the accounts Responsible for continuous new growth of customer base and revenue through prospecting and cold calling on a continual basis with the dedicated territory Maintain, strengthen and further develop existing customer relationships through regular contact and communication Oversee campaign execution, including creative approvals, data processing, printing and mailing schedules Understand customers' strategic business objectives and analyze their functional operations to identify areas of operational productivity Identify customer needs and think of new methods to fill those needs in ways that create value for prospective customers, existing customers, and for the company Identify opportunities to grow accounts through upselling or cross-selling additional services Stay current on direct mail industry trends, postal regulations, and best practices Engage in consultative, solution-based sales conversations with potential and existing clients Develop business case opportunities to drive volumes and sales for customers Conduct extensive research and perform thorough due diligence on prospective customers Continuously network with contacts using a variety of channels Review account portfolio with Sales Manager on a regular basis Achieve or exceed sales and profitability targets Work collaboratively and in cooperation with team of managers, customer service representatives, designers, shipping/receiving staff, and plant personnel in order to get work done effectively as well as to present a unified image to the customer Have a very keen eye for detail and exceptional quality control skills Assist in the development of new marketing materials for PBI

Qualifications and Requirements:

University or college degree in a related field is preferred Strong understanding of direct mail production processes, postal requirements, and campaign execution Excellent customer service skills Strong interpersonal skills Superior written and verbal communication skills Driven and motivated Detail-oriented with strong problem-solving abilities and a proactive approach Valid driver's license and ability to travel locally

Terms:

At PBI - Printing By Innovation Inc., we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. We are committed to providing accommodations throughout the hiring process. Please let us know in advance if you require any accommodations.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

Dental care Disability insurance Extended health care Life insurance On-site parking Vision care
Work Location: In person