Job Description

Location:

Remote

Reports to:

Customer Success Manager

Role Overview

We are seeking a

Account Manager

who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in

English and French

and will play a key role in

onboarding, training, and supporting

our clients throughout their journey with Parent(TM). You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.

Key Responsibilities

Serve as the

primary point of contact

for assigned client accounts, managing relationships in both English and French.

Lead onboarding and training sessions

for new clients, ensuring they are fully equipped to use the Parent(TM) system effectively. Drive

customer success and satisfaction

by proactively engaging with clients to ensure their goals are met. Monitor account health, usage, and engagement to identify opportunities for improvement and growth.

Provide chat support

to assist clients with quick inquiries and ensure timely resolutions. Address client inquiries and coordinate with internal teams (technical, product, and support) to resolve any issues promptly. Maintain accurate and up-to-date account information in the CRM. Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience. Support renewal and retention efforts by maintaining strong, trust-based relationships with clients. Bachelor's degree or equivalent experience in

Account Management, Customer Success, or a related field.

2-4 years of experience in

account management or client relationship roles

, preferably in SaaS or technology-based companies. Proven experience with ticketing systems and live chat support.

Fluent in English and French

(spoken and written). Strong communication, organization, and problem-solving skills. * Proactive, customer-focused mindset with the ability to manage multiple priorities.