Account Manager, Client Services

Remote, Canada

Job Description



At Think Shift, we believe in building jobs around people. Our talented team of multi-disciplined creators and strategists have one thing in common: the desire to realize their own potential. We help our clients do the same.
As one of the largest ag-focused agencies in the world, we help agriculture and agri-food organizations imagine their future ? then re-invent themselves to achieve it. Our people have a head for logic and a heart for magic, and our clients engage us to help them think strategically, craft the stories that will propel them forward, and most importantly to out-perform.
We?re looking for creative and strategic minds who share our desire to out-perform ? for ourselves and for our clients.


Summary
You get excited about creating and executing integrated marketing strategies. You excel at showing leadership and love working with a team to gather creative and client input. You build and strengthen transparent client relationships, helping and growing the client every chance you get.
ACCOUNTABILITIES:
40% Client Management: Own the relationship, under promise and over deliver.
  • Lead the discovery process with clients, collaborate with team members and embrace clients as partners, using their input to inform and inspire creative ideas


  • Effectively draft, present, and explain all agency work/proposals to clients
  • Ensure clear articulation of client and agency deliverables with timelines
  • Ensure Account Director is involved in significant client meetings
  • Grow key client relationships and meet (or exceed) financial goals
  • Stay apprised of clients? products, services and marketing developments as well as industry and competitor changes to proactively provide the best service for each client


25% Project Management: Drive the bus.
  • Collaborate with project teams to develop big ideas and brand propositions
  • Ensure account coordinator and creative/development team is apprised of all relevant account and project details and strategic goals where required
  • Oversee the management of projects from concept to completion; ensure work is properly scoped and estimated accurately, organize project kickoffs, keep apprised of project process driving towards agreed-upon timelines, and ensure client satisfaction


  • Provide leadership and management to Project Coordinator(s)

20% Communication Planning: Drive the process internally and with the client.
  • Provide marketing, strategic, brand and digital based solutions for assigned client accounts
  • Collaborate with creative teams and leverage their skills in implementing integrated marketing strategies


  • Oversee implementation of approved plans and strategies and all forms of primary research
  • Write and present detailed, well-researched communication plans to agency teams and clients

15% Administrative: Focus on getting the job done, not who?s going to get it done.
  • Review and proofread all production materials to confirm they meet standards, strategic goals and are error-free prior to client presentation


  • Sign off on all client invoices and billing worksheets, ensuring they are within project scope
  • Define and manage Think Shift administration process with clients

WE?RE LOOKING FOR:
Functional Competencies:

  • Undergraduate degree in business with a focus on marketing or (an equivalent combination of education and experience may be considered)
  • 7 + years of experience in a client service/ marketing role
  • Agriculture experience is an asset.
  • Experience with brand management and strategic business initiatives
  • Proven experience in sales, budget planning and proposal writing


  • Financial and business acumen
  • Extensive experience in the advertising/ marketing industry with some digital knowledge
  • Strong presentation and communication skills
  • Must be able to travel (international)


Behavioural Competencies:
  • Client Intimate: Customer centric attitude with a strong passion to do what it takes to grow client relationships, invest the time and effort to build equity and deliver value so as to become a trusted advisor.
  • Hustle: Ability to think strategically and creatively, providing the client with a plan of action supported by new ideas or solutions that will help exceed client expectations and surpass internal goals. Create the great idea when they didn?t ask for it.
  • Team Player: Strong team leadership skills, supported by a team-first attitude, volunteering to take on new clients or help a team member in need. Adding to the well-being of the agency?s culture is also a priority.
  • Communication: Superb listening and communication skills. Listen to learn, assess what?s required, determine the necessary team and share the information they are required to know to build a solution the client approves of.


BENEFITS
Think Shift provides an attractive, market-researched comprehensive compensation plan, which includes base salary and company bonus. Employees enjoy a range of benefits, some of which include:
  • Medical, dental, and vision benefits coverage
  • Semi-annual bonuses (based on company performance)


  • Flexible work arrangements (remote position)
  • Year-round opportunities for internal and external training and development

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD2171086
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Remote, Canada
  • Education
    Not mentioned