Job Description

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you\'re part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Account Manager is responsible for identifying and pursuing opportunities with new and existing customers. The incumbent asks customers pertinent questions in order to understand their transportation needs and match them to CN\'s service delivery capabilities. The position stays abreast of competitive developments in customers\' markets and seeks opportunities for growth.

Main Responsibilities

\xc2\xb7 Manage commercial aspects of several key customers

\xc2\xb7 Develop account growth strategies for customers and maintain existing relationships

\xc2\xb7 Create strategies for new business development, including prospecting, cold calling, and sales pipeline management

\xc2\xb7 Deliver yearly revenue and price targets in alignment with the Company\'s objectives

\xc2\xb7 Collaborate with operations personnel to identify available capacity for opportunistic selling to improve overall yield and asset utilization

\xc2\xb7 Cross-sell the full suite of the organization\'s transportation services

\xc2\xb7 Address any potential service issues with operations personnel proactively

\xc2\xb7 Develop a reliable monthly revenue and volume forecast

\xc2\xb7 Contract renewals and regular negotiations

\xc2\xb7 Act as a Safety advocate with customer base in accordance with CN\'s values

\xc2\xb7 Maintain compliance and reporting Safety incidents internally

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. The role requires regular travel (40%).

Requirements

Experience

Sales or Marketing

\xc2\xb7 Minimum 3 years of experience in sales or marketing, preferably in transportation and logistics services

o Experience in major contract negotiations

Education/Certification/Designation

\xc2\xb7 Bachelor\'s or Master\'s Degree in Commerce, Marketing, Finance, Business Administration, or equivalent

Competencies

\xc2\xb7 Demonstrates active listening

\xc2\xb7 Collaborates with others and shares information

\xc2\xb7 Solves problems to create value

\xc2\xb7 Communicates with impact

\xc2\xb7 Knows the business and stays current on industry needs

\xc2\xb7 Applies critical thinking

\xc2\xb7 Fluently bilingual both written and verbal (English, French)*

*Any skills/attributes for these above would be considered as an asset

Technical Skills/Knowledge

\xc2\xb7 Knowledge of rail or other transportation services

\xc2\xb7 Advanced knowledge of Microsoft Suite (Excel, PowerPoint, and Word), including SalesForce, Tableau, and Power BI

\xc2\xb7 Negotiation and time management skills

Ability to handle multiple projects simultaneously

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada\'s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.

Canadian National Railway