Job Description

Account Manager

Tecnet - Delivering Best-in-Class IT Solutions Since 1974

About Us

Tecnet is Canada's longest-standing IT services provider, offering a wide range of solutions, including hardware, software, networking, and both physical and cyber security. With major hubs in Victoria and Vancouver, and over 35 Authorized Service Centres (ASC) across British Columbia, we're committed to supporting communities across urban and rural areas with high-quality IT solutions.

Learn more about us at www.tecnet.ca.

Role Overview

The

Account Manager

is a growth-driven relationship leader responsible for building and expanding long-term partnerships with Tecnet's clients. This role is pivotal in driving strategic sales initiatives, delivering executive-level account management, and ensuring a consistent, high-quality client experience. The Account Manager acts as a trusted advisor to decision-makers, aligning Tecnet's solutions with their business goals to maximize value, foster satisfaction, and retain and grow revenue across key accounts.

In this role you are an expert in relationship management, capable of identifying new revenue opportunities, guiding clients through technology planning, and advocating on behalf of clients to internal teams. This role includes high-touch executive reporting, quarterly business reviews, forecasting, and tactical engagement to meet and exceed personal and sales growth targets.

Why Work with Us?

Legacy of Excellence:

Be part of a company with over 50 years of experience and a trusted reputation in the IT services industry.

Career Development:

We prioritize your professional growth with opportunities for training, certifications, and skill development.

Diverse Challenges:

Work on a wide variety of projects and solve unique technical challenges for a diverse range of clients.

Work-Life Balance:

Enjoy flexible hours, a supportive team culture, and a healthy balance between your work and personal life.

Schedule

This is a full-time permanent position with 8-hour shifts from 8am - 4:30pm, Monday - Friday for a total of 40 hrs weekly.

What we Offer

Competitive Salary:

$60,000.00

per year plus commissions.

High Value Benefits:

Extended Health Care Dental & Vision Care RRSP Paid Time Off On-Site Parking

Eligibility for benefits begins following three months of employment.

What You'll Do:

Sales Strategy & Account Growth

Develop and execute strategic account plans aligned with quarterly sales goals and vendor programs. Identify and pursue new revenue opportunities within existing accounts. Maintain a healthy, accurate sales pipeline in HubSpot, managing all stages of the sales cycle. Collaborate with Junior Account Managers to deliver timely, high-quality quotes and purchase orders.

Client Relationship Management

Act as the primary point of contact and strategic advisor for assigned clients. Lead executive check-ins, quarterly business reviews (QBRs), and ongoing client communications. Resolve escalations efficiently while ensuring consistent, transparent client updates. Customize engagement strategies to align with each client's goals, culture, and cadence.

Client Retention & Satisfaction

Monitor client health metrics and proactively address signs of churn or dissatisfaction. Leverage feedback to identify service improvements and innovation opportunities. Maintain a portfolio of referenceable clients and secure testimonials when applicable.

Vendor & Market Alignment

Stay current on Tecnet's services and key vendor offerings (e.g., Microsoft, Fortinet, Verkada). Attend ongoing training sessions, webinars, and events to deepen product and market knowledge. Align client strategies with vendor targets to support partnership and program success.

Reporting & Internal Collaboration

Provide weekly EOS sales scorecard updates, pipeline insights, and bi-weekly account headlines. Document all sales activities, opportunities, and client interactions in HubSpot. Complete quarterly QBRs with each client and submit feedback internally. Maintain vendor matrices and technology stack overviews for each strategic account.

What You'll Bring:

Education & Experience

Degree in Business, Technology, or equivalent professional experience. Ongoing commitment to product, service, and sales training. Strong business and technology acumen with the ability to align solutions to client needs. Excellent interpersonal skills and ability to build strong professional relationships. Skilled in conflict resolution, negotiation, and achieving consensus. Comfortable working flexible and extended hours when needed. Understanding of client budgeting processes and financial decision-making triggers. Proficient in administrative tools and office software with strong organizational and multitasking capabilities. Adaptable and eager to take on new challenges as they arise. Valid BC Driver's License.

Commitment & Professionalism

Demonstrated enthusiasm for representing Tecnet internally and externally with professionalism and integrity. Consistent, accurate reporting on sales performance, forecasting, QBRs, and activities. Alignment with Tecnet Canada Inc.'s

Mission, Vision, and Values

, with a strong sense of ownership and accountability.
Thanks for applying! While we appreciate every application, only shortlisted candidates will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: From $60,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off Vision care
Application question(s):

Are you currently living in Vancouver, BC?
Education:

Bachelor's Degree (preferred)
Experience:

B2B sales: 2 years (required)
Language:

English (required)
Licence/Certification:

BC Driving Licence (preferred)
Work Location: In person