Job Description

Account Manager, Academic Accounts (remote, US/Canada)

Department: Account Management

Employment Type: Full Time

Location: Various

Reporting To: Melissa Carr Rowe, Senior Manager, Account Management

Compensation: $75,000 - $95,000 / year

Description

We are looking for an Academic Account Manager to join our Academic Account Management team!

As an Academic Account Manager, you will act as the primary support for our current and future North American schools holding a book of 30-40 academic clients based in Canada and the US. You will be responsible for the renewal and expansion of those accounts, driving faculty adoption of the Riipen platform, and building Riipen\'s brand on and off campus. You will establish and nurture relationships with decision-makers and educators at your institutions to ensure they find success with Riipen and can partner with us to encourage their colleagues to adopt Riipen in their classes.

Your passion for sales and delivering exceptional customer support will connect employers, students, and academic partners to the right experiential learning opportunities helping students throughout North America connect with some of the world\'s most exciting companies and find jobs they love when they graduate.

This role supports academic clients across Eastern, Central, and Pacific time zones. The ideal candidate will have flexibility in scheduling and availability.

Key Responsibilities

• Drive revenue growth and contract renewals for a book of accounts across North America working with all contacts associated with the account including educators, career services, and decision-makers;
• Develop account success plans at the account and educator level; deeply understanding the goals of the account and the individual educators using the Riipen platform to drive the best possible experience;
• Coordinate with stakeholders at academic institutions to design a detailed rollout plan for top-down and organic bottom-up faculty adoption with targets and timelines customized for the academic partners\' goals utilizing all Riipen customer-facing teams;
• Work closely with the Academic Sales team to successfully transition new accounts to our services and set them up for future success;
• Conduct regular check-ins and follow-ups with decision-makers and educators at institutions in your book of accounts;
• Host webinars, platform demos, meetings and workshops (including on-site, when possible) to spread Riipen brand awareness at your partner institutions;
• Consult on experiential learning assignment design and development with educators;
• Create proposals and presentations to support renewal and expansion discussions;
• Report on key metrics for your accounts that align with Riipen departmental and company OKRs (Objectives and Key Results);
• Partner with career services teams to help them engage their own employer and alumni networks in project-based learning;
• Work closely with our Customer Success team to ensure that your accounts are receiving exceptional customer service;
• Work closely with Employer Partnerships to ensure we are acquiring good-fit projects for academic institutions.

Skills, Knowledge and Expertise

Great Candidates Will Have...

• 2-5 years experience in a client-facing relationship-building or sales role, ideally in a role focused on account growth and expansion;
• A clear understanding of or experience working in the higher-education space;
• A sales mindset, working to meet and exceed revenue targets through delivering exceptional, value add relationships with your accounts;
• Experience in presenting to clients and comfortable building engaging sales-based presentations to a range of audiences;
• Passion and experience in building strong relationships both in person and remotely;
• A data-driven spirit, understanding metrics and KPIs (Key Performance Indicators) which motivate you to hit your goals;
• An entrepreneurial spirit and enjoy working in a fast-paced, start-up environment;
• A natural ability to inspire our customers to get excited about working with Riipen;
• Strong problem-solving, organizational, and analytical skills.

Bonus Points:

• Experience working in or closely with a SaaS business;
• Knowledge of or experience with project-based experiential learning;
• Experience and success working with remote teams;
• Experience with HubSpot, G-Suite for Business.

If you feel like you don\'t check all the boxes but have the potential to learn what you don\'t know, still apply! We believe that diverse teams are high-performing teams and we strive to employ individuals with a diversity of backgrounds, experiences, and perspectives.

If this role excites you, we look forward to receiving your application!

Benefits

• Remote/travel working opportunities (when appropriate)
• 4-weeks of annual vacation
• Extended Health and Dental benefits from your first day for the duration of your contract
• Work From Home Stipend and a Learning & Development fund after 6 months of employment

We appreciate your interest and application. Only those applicants under consideration will be contacted.

Riipen is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Riipen Networks