Job Description

Position: Account Executive, Membership Experience Department: Membership Reports to: Manager, Membership Experience POSITION SUMMARY: The Account Executive supports the mandate and goals of the Membership team by providing superior customer service while promoting, renewing, and up-selling our ticket products to existing and potential ticket members. A typical day includes:

• Managing assigned accounts and develop strong professional relationships with Members to meet standards of excellence and guarantee renewals
• Identifying opportunities for in-person engagements with Members
• Supporting the 899.GOAL line and general ticket inquiries, responding in a timely manner with the appropriate solution
• Managing Member requests and expectations and assisting with game day requirements
• Promoting, renewing, and selling ticket products and services such as full, half, and quarter season Memberships, and group, minor hockey, and single game tickets
• Following up with outstanding accounts and declined payments in a timely manner
• Executing Member retention programs, raising service levels on an on-going basis
• Participating in various Member events and executing on fulfilling Member benefits throughout the season
• Performing game night duties including Season Ticket Member of the Game, game night ticketing issues, and unique Member experiences
• Communicating and carrying out service policies and procedures to Members in the most professional manner
• Providing ongoing feedback and recommendations to enhance front line customer service plan, revenue generation, and product development

WE HAVE:

• A team you can belong to and believe in
• A fun, high energy environment
• An open mind for new ideas
• The opportunity to embark on a career development journey

YOU MUST HAVE:

• University degree in a related field with customer service experience
• Excellent written and verbal communication and interpersonal skills
• A proven team player with a commitment to service excellence
• Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment
• Superior attention to detail and strong organizational and administrative skills
• Extensive computer knowledge, including MS Office (Word, Excel, Outlook, PowerPoint)
• Flexibility and ability to adapt easily to changing priorities and schedules and ability to work evenings and weekends as required

YOU MIGHT ALSO HAVE:

• Good working knowledge of presentation and desktop publishing software

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.