Job Description

Account Director (PR)
Company Description
Citizen is a global PR agency built to unleash the potential of ambitious brands. Integrated teams across PR, creative & strategy, insights & intelligence, digital, and experiential marketing give the curiosity, confidence, and courage to stay ahead of trends, make bold moves, and maximize measurable success.
With 10 offices across North America and Europe, Citizen's client roster includes P&G, Nestle, Duracell and Nespresso. The agency's disruptive campaigns have been awarded across the world from such shows as The Clios, Webbys, The One Show, LIAs, PRWeek Global and the Cannes International Festival of Creativity.
In 2023 Citizen was named PRovoke Media's Consumer PR Agency of the Year and Best Mid-Size Agency to Work For, in addition to PR Agency of the Year (Gold) from Strategy Magazine, Best Places to Work for PRWeek and Inc. Magazine's "Best in Business". In 2024, Citizen was named Campaign's Global PR Agency of the Year (Bronze).
This isn't just a job; it's an opportunity to grow, connect, and belong in a vibrant environment. Beyond global opportunities, personal time, and unforgettable team-bonding, we prioritize professional development, committed to unleashing the potential for our talent across all offices. If you lead with curiosity and are eager to make a lasting impact for the world's biggest brands, you can find out more about us here:
https://www.citizenrelations.com/about
About the Role
As an Account Director you are an important member of the senior team. You are responsible for fully owning your client base, ensuring that campaigns are running smoothly and that your teams are challenged and motivated. You write, present concepts, and develop strategies to best suit your client needs and market trends. As a client leader, you're responsive and flexible and willing to step in and support your teams whenever needed. We are entrepreneurial and brave so are looking for individuals that want to develop innovative work that gets noticed, meaning you can establish trust with your clients so they are comfortable taking a risk with us! In this role, you will:

• Actively participate in strategy and/or creative process/review alongside account lead, offering input and feedback
• Collaborate with strategy and/or creative to build plan presentations with direction from account lead
• Champion innovative work that gets noticed
• Coach team on client management
• Manage client satisfaction and loyalty
• Assume accountability for strategy & execution within agency and client standards
• Identify and resolve issues quickly
• Manage client expectations
• Consistently manage multiple teams and budgets
• Participate in new business development by increasing business with existing clients, networking and identifying prospects, and contributing to RFPs and pitches
• Assist junior team members prepare for new business presentations
• Contribute to annual business planning (accountable to portfolio plan) multiple teams and budgets
• Participate actively in hiring decisions
• Interact with and gain the trust of senior clients
• Serve as quality control and ensure only the highest quality work is delivered to clients
• Be responsible for budgets and proactive to ensure account profitability

QUALIFICATIONS:

• 7+ years of PR experience, agency experience preferred
• Previous management experience where you were responsible for independently managing a client and a team
• Ability to lead others and remains calm under pressure; perform regular management and coaching of staff
• Superior client relationship management skills
• A strong business acumen and comfortable dealing with analytics and financial control
• Exceptional organizational skills with proven ability to manage multiple projects at one time, be flexible, respond and adapt to changing client demands.
• A collaborative leader who is innovative and entrepreneurial
• Strong negotiation skills
• Demonstrated results in public relations work, client service and account leadership.
• Stellar writing and editing skills required.
• Passion for both traditional and digital communications.
• Ability to balance strategic thinking with plan execution.
• Strong presentation and interpersonal skills.
• Excellent at thinking on your feet.

What's in it for you:
We value the 'whole you'

• An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients
• Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions
• Generous Vacation starting at 3 weeks + 1 extra week over the holidays
• Agency summer days (exact policy differs per campus and agency)
• Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport
• Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices)
• Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more!

We are obsessed with learning and being better humans

• In-house learning & development sessions and annual career and growth conversations'
• Access to internal network of opportunities across all agencies
• Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)

Check out our EDI report to learn more about our work and commitment towards equity.
We invest in your health and wellness:

• Flexible benefits to support your individual lifestyle and life stage - with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more!
• Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and wellness resources to support you and your family.
• Dedicated play rooms for days you need to bring the kids and health and wellness rooms when you need a place to get grounded.
• A responsible sick & personal absence days policy designed so you don't have to worry the moment a personal obligation or emergency arises.
• Maternity leave top up program.

Expiry Date Notice: This job description expires on (11/14/25)
We're humbled by the number of talented people who apply to work with us every day. And, we thank each and every one of you. Truly. We'll reach out directly to those we'd like to meet for an interview.
To ensure a fair and consistent evaluation for all candidates, our interviewers are supported by an AI tool that securely takes notes during the conversation
Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes Citizen what it is--and we wouldn't have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know.
By joining Citizen you become part of Plus Company, a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible. Why? Because possibility is what powers the big dreams and limitless drive of an entrepreneur. And entrepreneurial agencies are what we're made of. A whole network of them.
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