Job Description

Account Coordinator, XM

Mosaic is a leading North American Integrated Agency, specializing in Experiential Marketing, Sales and Merchandising, and Interactive. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands, amidst the evolving dynamic of empowered consumers leveraging new technologies.

What are we looking for?

We are looking for leaders, people managers and visionaries. We are very proud of our growing business and are currently looking for a Sales Assistant Coordinator to join our team.

What will you do?

As a Retail Coordinator for a key client, you will be instrumental in ensuring the delivery of all business requirements for your assigned account as well as providing coaching and mentoring to your team on a national basis.

You're "hands on" approach will be required to provide direct insight and strategy on how to improve and grow the programs. You will build a relationship based on trust, innovation and the delivery of consistent results that meet or exceed expectations.

Responsibilities include:

• Manage a team of Brand Ambassadors
• Drive training and communication strategies to optimize your team's results, engagement and retention
• Interact with key client contacts to understand upcoming initiatives, product launches and on-site execution needs.
• Manage client expectations and help to make all plans operational
• Strong orientation to identifying and maintaining operational best practices
• Support data integrity and reporting requirements
• Ability to analyze business results and report on key insights, and develop action plans to address opportunities
• Administration of payroll and management of expenses.
• Coordinate team efforts in the recruiting, training and ongoing development of high performance field team
• Proactively identify problems and develop solutions within guidelines of a program. Anticipate problems and solutions.
• Sales oriented and the ability to coach infield staff on areas of growth

Qualifications

• College or University Degree
• 0-3 years of in office experience
• Strong leadership experience managing a team
• Experience and understanding of experiential industry and CPG-based experience is a definite asset
• Strong business acumen - budgeting is something you have an affinity for
• Highly adaptable; Ability to handle high stress situations and utilize problem solving techniques to find the best solutions
• Client service orientated with an ability to build strong and productive working relationships
• Able to prioritize, problem solve and multi-task
• Strong attention to detail, meticulous follow up, proactive
• Use of a vehicle to attend client meetings and field visits
• Ability to work flexible hours including overnight travel and evenings and weekends
• Proficiency in Microsoft Office and ability to work in a digital work environment

Why Mosaic?

Consistently voted one of the best places to work, Mosaic North America gives you the opportunity to work with the world's most beloved brands that you know and use every day. Every employee is given the keys to charter new ground as they collectively live in the moment of building experiences together. We are a cast of diverse, yet like-minded individuals and we believe in taking risks, creating shared experiences not just for our clients, but for each other to guarantee we're making the next chapter of everyone's story the most memorable one yet.

DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law

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