Job Description

National Dispatch is currently recruiting an Account Coordinator to join its team of dedicated specialists. The ideal candidate is a great communicator with a strong client focus and the ability to multitask.

*We offer bonuses for on call service that can be as much as $150 extra in your pocket in a week*

There are two shifts available: 8:30 am - 5 pm or 1-9 pm.

Here is an opportunity to start your career in an established and successful company that continues to grow. We are looking for great communicators who have a service-first attitude and want to learn new skills.

:

Answer incoming calls or emails from clients to produce quotes, process orders and dispatch professionals across the country (no sales or cold-calling!);
Identify and research the specific equipment or specialist required, and coordinate operations in the requested area;
Provide courteous and informative customer support to all incoming callers, demonstrating knowledge of key services and strengths;
Collaborate with the team to resolve any major client issues (delays, delivery difficulties, complaints);
Follow up with clients, monitor progress on jobs and ensure customer satisfaction;
Provide limited on-call service with compensation;
Qualities:

Customer-oriented;
Tech-savvy;
Outgoing;
Motivated;
Team-oriented;
Excellent communicator.
Required Qualifications:

High-school diploma;
1 to 2 years of experience in a retail, customer service or call-centre environment;
Experience working in an office environment (asset);
Proficiency in English;
Base comprehension of French. This is a good opportunity for people living in Quebec with limited French skills!

Requirements

• Essential - Can speak English and functional French
• Essential - Live in Montreal area

Salary benefits : Emergency service bonuses, insurance plan

Relocation/Travel requirements : None

National Dispatch Services Limited

We started small. In a one bedroom apartment almost 20 years ago. Isn\'t that how all the best entrepreneurial stories begin? \xe2\x80\x8bOver the last two decades, we\'ve grown from a one-woman show in a single room to a bigger office, to an even bigger...

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