Job Description

Account & Campaign Manager

directworx - Hamilton, ON

Why join directworx?

Looking to grow your career without the daily Toronto commute? At

directworx

, we offer a collaborative, innovative, and balanced work environment right here in Hamilton. Our team is driven by performance, integrity, and mutual respect -- and we're excited to welcome someone who shares those values.

About Us

We're a full-service provider of print, direct marketing, billing services, web platforms, and incentive campaigns. Our turnkey solutions are powered by smart technology and driven people. If you're passionate about delivering results and building strong client relationships, you'll thrive here.

Opportunity

We're seeking an

Account & Campaign Manager

with strong project management skills and a passion for client engagement. In this role, you'll lead strategic, data-driven campaigns across multiple channels, working closely with internal teams and external partners. You'll use tools like Act-On, BI dashboards, and CRM platforms to ensure every campaign hits the mark.

If you're energized by technology, passionate about driving successful campaigns, and eager to grow within a team that values fresh thinking and mutual support, we'd love to hear from you.

What You'll Do

Build and nurture client relationships through clear, proactive communication Collaborate with teams to prepare campaign estimates and respond to RFQs Manage multiple priorities including campaign execution, estimates, and file work Coordinate internal and vendor resources to meet project timelines Research and recommend best practices for technical services Stay up-to-date on industry trends and production technologies Report on campaign progress in meetings and client touchpoints Occasionally attend client meetings, trade shows, and community events

What Sets You Apart

Embrace the Pursuit of Better -- you're always looking for ways to improve and deliver meaningful results Take pride in Getting it Right -- precision and quality are second nature to you Believe in Owning It -- you step up, follow through, and take accountability Know we're Stronger Together, Always -- you communicate with authenticity and respect, and value being part of a team

Qualifications

3+ years of experience in customer relationship management Excellent verbal and written communication skills Strong organizational skills with the ability to manage shifting priorities Confident in making recommendations and guiding clients Experience in project management including budgeting and scoping Comfortable working in both in-person and virtual environments Post-secondary diploma or certificate

Preferred Experience

5+ years in B2B technical customer service or related roles Familiarity with Direct Marketing, Direct Mail, Offset Print, Adobe Creative Suite Proficiency in MS Office and ERP platforms PMP certification (an asset)

Job Details

Job Type: Permanent Pay: $68,000.00 - $75,000.00 per year
Job Type: Full-time

Pay: $68,000.00-$75,000.00 per year

Benefits:

Casual dress Company events Disability insurance Employee assistance program Extended health care Life insurance Mileage reimbursement On-site parking Paid time off Tuition reimbursement Vision care
Education:

DCS / DEC (required)
Experience:

Customer relationship management: 3 years (required)
Language:

English (required)
Work Location: In person