Job Description

As an Account Administrator you are responsible for greeting walk-in clients and callers in a friendly and courteous manner. You will build strong lasting relationships with our clients by demonstrating respect, professionalism and ethics in every encounter.



This is a part-time position consisting of 30 hours per week, from 8:30AM - 3:00PM Monday to Friday with a 30 minute lunch. The successful candidate will also be required to cover vacations for other team members by working full days (7.5 hours per day) for approx. 6 weeks of a calendar year. Candidates will also be required to work from 9AM to 1PM on rotating Saturdays.



Responsibilities


Ensure the needs of customers are being met through superior customer service Answer telecommunications system and direct calls accordingly Process client payments according to the needs of the Insurance Company and policies Verify client documents for accuracy and follow up on any discrepancies Process insurance policies and documents following Drayden's workflows Follow up on outstanding matters with insurance companies Keep a safe and clean reception area by complying with procedures, rules, and regulations Contributes to team effort by accomplishing related results as needed




Your Unique Talents


You have great verbal and written communication skills, along with listening abilities You conduct a level of professionalism that represents the face of the company You are customer service focused and quickly able to adapt to meet client's needs You initiate and problem solve in difficult situations You obtain strong organization, prioritization, and time managements skills You show great attention to detail and are strongly focused. You have administrative or accounting experience in previous jobs, education or hobbies You are proficient with Microsoft Office suite (Excel, Word), with data entry speed of 45 wpm You are dependable, and ethical Previous insurance experience is considered an asset




Your Values Align with Ours


Integrity - You act with honesty and professionalism. You treat clients and co-workers with respect and fairness Client Relationships - You have the desire to deliver exceptional client service Career Growth - You are motivated to learn and grow your career with our encouragement and support Embrace Progressive Change - You are an 'ideas' person and can adapt easily to change Teamwork - You work together with others to achieve goals Community - You support communities by being involved




About Drayden



We are an independently owned insurance brokerage and registry service and have deep roots in the Alberta communities we have served since 1965. By employing over 170 people in those communities, we contribute significantly to their economies, and support local charities through our giving programs, as well as through volunteer work. Our knowledgeable employees deeply understand the needs our clients translating to long lasting client relationships. Our network of industry partners provides our clients a wide range of coverages that's best for them individually or for their business.



We offer a great place to work and provide a competitive salary with bonus incentives.



Benefits:



RRSP match Health Spending Account * Wellness program