Job Description

Company Overview

Our Values
At TD we\'re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they\'re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they\'ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world\'s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you\'ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we\'re here to support you towards your goals. As an organization, we keep growing - and so will you.

Department Overview

TDI GI Claims Department is responsible for delivering a legendary customer experience through simple, fast and fair claims resolution while ensuring financial results by focusing on the client experience, strong risk management, a well-run operating model, and being an extraordinary place to work.

Job Requirements

\xef\x82\xb7 Post-secondary education in health (kinesiology/health sciences) or insurance preferred
\xef\x82\xb7 CIP courses an asset
\xef\x82\xb7 You have been working towards a role in Accident Benefits as part of your development plan
\xef\x82\xb7 You possess excellent customer service skills and are dedicated to meeting the expectations of internal and external clients.
\xef\x82\xb7 You are able to negotiate win/win outcomes when possible
\xef\x82\xb7 You have clear and professional written and verbal communication skills
\xef\x82\xb7 You demonstrate good listening skills
\xef\x82\xb7 You are able to effectively analyze and identify discrepancies or gaps in data and reports
\xef\x82\xb7 You demonstrate excellent investigation skills

Hours

35

Job Details

Reporting to the Team Manager, the primary duty of the Accident Benefits Advisor, is to identify and meet client needs and act with a sense of urgency in ensuring a timely and thorough investigation of the claim in order to identify client eligibility and/or entitlement to available benefits. This includes ensuring the injured client has quick access to all available benefits in order to return to optimal function. This is an entry level AB Advisor position handling predominantly medical files; with exposure to develop personal and technical competencies.

\xef\x82\xb7 Under direct supervision promotes treatment and recovery of client; is responsible for effective case handling, priority of payment, loss transfer, and loss reserving for routine telephone claims; specifically non-complex medical files with treatment plans that do not result in the individual requiring time off from work. Progress to disability files.
\xef\x82\xb7 Gathers, assembles, record and verified information and documentation from all available sources to endure a thorough and complete compilation of facts required to resolve the claim.
\xef\x82\xb7 Using established protocols, analyzes and evaluates the facts of an individual case to assess the benefits available to the client. Interprets reports in order to draw accurate conclusion about proposed treatment and/or repairs and/or recommended actions.
\xef\x82\xb7 Considers every case as unique and chooses the appropriate methods to achieve file resolution in order to arrive at a fair and equitable claims settlement
\xef\x82\xb7 Meet productivity objectives set by the department in terms of pending file count and open/close ratio
\xef\x82\xb7 Read and remain current on case law, legislated regulatory changes and recent settlements, which affect accident benefits claims.

Workplace Model

Hybrid

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion
At TD, we\'re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We\'re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Accommodation
Your accessibility is important to us. Please let us know if you\'d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We\'re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That\'s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It\'s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!

Business Line

TD Insurance

Job Category - Primary

Insurance

Job Category(s)

Insurance

Job Family

Insurance Claims Management

Time Type

Full Time

Employment Type

Regular

Pay Details

We\'re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Careers Web Site Cities

Canada-New Brunswick-Saint John, Canada-Ontario-Burlington, Canada-Ontario-Markham

TD Bank