Job Description

Your Empathy Meets Expertise
Accident Benefits Claims Adjuster
Location: Calgary or Edmonton
Closing date: December 10th, 2025
The Opportunity
You're the kind of person who brings both heart and logic to every situation. You understand that behind every claim is a person who needs guidance, fairness, and care during a stressful time. As an Accident Benefits Claims Adjuster, you'll play a key role in helping our members recover after an accident--by investigating, negotiating, and settling claims with empathy and precision.
This is your chance to make a real difference while growing your expertise in insurance and claims management. If you're passionate about doing meaningful work that balances compassion with sound judgment, this is the opportunity you've been waiting for.
Take part in an exciting transformation with Alberta Auto Reform - Care First Benefits. You'll be part of a supportive team that's embracing new approaches and contributing to meaningful change in how we serve our members.
A Place to Belong
AMA is more than a workplace; it's a family. Together, we help protect the things that matter most to our more than one-million members--everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities, we're passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you'll enjoy:

• Competitive salary and flexible benefits
• Employer-paid retirement savings program
• Employee-exclusive discounts on travel, insurance, memberships, and more
• Free travel medical insurance for you and your immediate family
• Ongoing professional development
• Paid vacation and personal days, including a Volunteer Day and Me Day
• Flexible work models that make sense for your lifestyle

Who You Are

• A calm, empathetic problem-solver who can balance compassion with professional judgment.
• A great communicator who listens first and builds trust easily.
• Organized and self-directed--you take initiative and stay on top of details.
• Someone who enjoys teamwork and shares knowledge freely with others.
• You value integrity, accountability, and doing what's right for members.

How You'll Make an Impact

• Investigate, negotiate, and settle accident benefits claims in a fair and timely manner.
• Ensure all claims are handled in accordance with company policies, procedures, and applicable legislation.
• Communicate proactively with members to provide updates, guidance, and resolution support.
• Maintain accurate claim records, reserves, and settlements within appropriate policy coverage.
• Collaborate with internal teams and external partners to achieve fair outcomes and cost-effective resolutions.
• Contribute to a positive member experience through professionalism, empathy, and responsiveness.
• As part of our front-line team, you'll play an important role in supporting change and helping to deliver enhanced care to our members

What You Bring to the Table

• Grade 12 Diploma or equivalent (post-secondary education in a related field an asset).
• CIP or CAIB designation (or working toward one).
• Experience in accident benefits, automobile, or multi-line claims adjusting.
• General knowledge of insurance principles, legal concepts, and the SPF #1 Automobile Policy.
• Working knowledge of medical terminology related to common MVA injuries (e.g., WAD).
• Strong organizational, analytical, and computer skills

Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We'll work with you feel supported throughout your journey with us.
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WORK MODEL: Hybrid-Light
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We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Skills Required