Job Description

Reach Beyond!: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to do is get on board!



At CHC, we pride ourselves on our values and culture:

Accountability:

Take pride and ownership of our actions and results.

Collaboration:

Working together with transparency and trust to drive continuous improvement.

Care:

Creating a safe and sustainable environment for all.

Integrity:

Doing what's right and fostering a culture of respect.

Excellence:

Prioritizing quality services and setting industry standards.

Role Summary:

Join our dynamic team at CHC Helicopter as a

Technical Support Analyst

in the AMOS Competence Center. You will be instrumental in optimizing AMOS operations, providing expert support, and ensuring the software aligns with our business needs.


Key Responsibilities:

Application Support:

Be the go-to expert for AMOS users, offering hands-on support to resolve technical issues and address software queries.

System Optimization Innovation:

Engage with IT and business teams to foster innovation and elevate systems, spearheading process enhancements for peak performance.

User Training:

Develop and deliver training programs for end-users to ensure effective utilization of AMOS.

Documentation:

Maintain comprehensive documentation of support processes, system configurations, and user guides.

Compliance:

Ensure that the AMOS system complies with industry regulations and company policies.

Incident Management:

Track and manage incidents and service requests, ensuring timely resolution and communication with stakeholders.

Collaboration:

Liaise with software vendors, IT teams, and business units to coordinate system updates, upgrades, and patches.

International travel as required (25%) In person facilitation of training required May perform other duties

Qualifications, Skills & Attributes:

EDUCATION:

Bachelor's degree in information technology, or equivalent experience in AMOS application support roles.

EXPERIENCE:

Minimum of 3-5 years of hands-on experience in supporting AMOS systems Showcasing proficiency in AMOS SQL report design is highly desirable. Proficiency in AMOS or similar aviation maintenance software, strong troubleshooting and problem-solving skills. Demonstrated ability to build strong relationships with internal and external stakeholders through excellent communication and interpersonal skills. Analytical thinker; detail- and process oriented. Self-motivated and results oriented with a focus on quality. Excellent listening, verbal and written communication, and presentation skills Excellent collaborative problem-solving skills with an ability to implement solutions. Ability to lead in a rapidly evolving and dynamic environment. Demonstrated team player with excellent interpersonal skills.


Demonstrated success in alignment with CHC Values:

Accountability - Taking pride and ownership of our actions and results. Collaboration - Working together with transparency and trust to drive continuous improvement. Care - Cultivate a safe and sustainable environment for all. Integrity - Doing what's right and fostering a culture of respect. * Excellence - Focused on delivering quality services and setting industry standards.