Job Description

Academic Resource Advisor




About Queen's University

Queen's University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.


We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.


Come work with us!







Job Summary

Reporting to the Director, Academic Operations, and receiving work direction from the Registration Services Manager, the Academic Resource Advisor is a member of the front-line academic advising team, and is responsible for providing in-person, telephone, and email support to current and former students, parents, departmental administrators and faculty members, and staff in various administrative offices at the University. The front-line academic advising teams provides accurate and up-to-date information related to the Faculty's academic regulations, policies and procedures, and advises students on the Faculty's academic advising, academic appeal, academic consideration, letter of permission and registration processes. This position acts as a first point of contact and answers, redirects, or escalates questions from faculty, staff, parents and/or students. This position provides administrative support including scheduling, meeting coordination, preparing agendas, minutes, data entry, filing, reception, mail distribution, printing and distributing materials, updating directories and/or maintaining office supplies. This position generates a variety of program documents including reports, agendas, meeting minutes, letters of permissions and/or correspondence. This position also assists with planning program events.



This position acts as a resource for student support within their appropriate program. This position provides various program guidance and refers students to appropriate agencies for support. This position also prepares and distributes external communications including newsletters, website updates and monitoring and/or engaging on social media accounts, and attends recruitment events.

What you will do

- Acts as a resource for student support within their appropriate program including program planning, course selection, degree requirements, eligibility to graduate, academic appeals, and academic consideration.


- Provides guidance and refers students to appropriate agencies for support.


- Prepares and distributes external communications including newsletters, website updates and monitoring and/or engaging on social media accounts.


- Attends recruitment events.


- Assists with the annual registration process.


- Responds to transfer student inquiries.


- Other duties as required in support of the department and/or unit.

Required Education

- Four-Year Bachelor Degree or equivalent.

Required Experience

- More than 3 years and up to and including 5 years of experience.


o Experience in client and/or customer experience functions considered an asset.

o Experience in writing, interviewing, reviewing, editing and/or proofreading internal and/or external communications and documents considered an asset (e.g., social media, policy manuals, newsletters, handbooks, legal documents, forms/templates, blogs, training/reference materials, technical documents, webinars, etc.).

o Experience working at a post-secondary education institution considered an asset.

o Experience with providing administrative support considered an asset (e.g., document editing, proofing, formatting and production, data entry, scheduling/coordinating meetings and/or travel arrangements, receiving/relaying messages, etc.).

o Experience advising students considered an asset.

o Experience working with diverse populations/equity deserving groups considered an asset.

Required Licenses and Certifications

- Satisfactory Criminal Records Check required.


- Vulnerable Sector Screening required.




Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

- Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or substantial work experience.


- Provide information to others that requires technical or administrative explanation or interpretation.


- Attempts to resolve a difficult or challenging interpersonal situation or, overcome resistance to gain cooperation.


- Adapt messages to meet the needs of the intended audience.


- Manage own work and may train and review the work of casual employees, work study students, and/or volunteers, to see commitments through to completion.


- Participate in project team meetings and is involved in developing individual and team project plans.


- Identify new problems and seeks information and input to fully understand the cause.


- Identify opportunities to improve the effectiveness and efficiency of work processes.


- Break down concrete issues into parts and synthesizes information succinctly.


- Respect diversity and promotes inclusion in the workplace.


- Awareness of relevant legislation, including Employment Equity, Human Rights legislation, Treaties, sexual violence legislation and the Accessibility for Ontarians with Disabilities Act and its regulations.




Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.


The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

Skills

Attention To Detail Collaboration Communications

Reference

422921