Job Description

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBC Vision

To be a college renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary:

The Academic Operations & Student Success Specialist is responsible for supporting the Continuing Education (CE) department in the Centre for Hospitality and Culinary Arts. Academic responsibilities include advising faculty on curriculum design and development based on departmental guidelines. The curriculum consists of the intellectual property of the college and specifically encompasses the recipes, lesson plans, course outcomes, course outlines, material and ingredient purchasing specifications and assessment rubrics for all culinary, baking, food and beverage and hospitality courses.

Key responsibilities:

• Monitors registration in courses daily with CE Program Manager to determine viability of sections of classes by tracking registration numbers and then making changes to schedule as needed & using current and projected registration to set the weekly food order based on ICC timelines.

• Orders course materials and ensures timely delivery to class/bookstore.

• Supports part-time faculty in the development of outcomes-based topical outlines for unique Continuing Education (CE) culinary, pastry and beverage courses, including testing and editing. After updating manuals and outlines the document will become the intellectual property of the college and can be printed according to our marketing brand standards.

• Takes ingredient lists from instructor recipes and convert the data into course recipes in the Adaco database for purchasing, following standard procedures for entry while considering the purchase requirements and specifications as well as classroom outcomes outlined to make the appropriate selection of ingredients and new product requests as necessary.

• Prepares non-full-time (part-time) faculty contracts in Cornerstone and submits to Human Resources and Payroll.

• Verifies information on contracts to ensure current and up-to-date data, and note required changes to Human Resources.

• Advises students regarding their academic standing and program status and direct them to appropriate resources available.

• Answers student enquiries for course or program information and provide guidance.

• Tracks and update course fees based on updated material costs using Adaco reports to accurately estimate a material fee prior to CE calendar planning deadlines for each academic year.

• Develops the schedule of classes to be delivered in all three semesters considering room and instructor availability, frequency of course offering, sequence of certificate requirements, seasonality of ingredients, student demand, and any other logistical constraints.

• Other duties as assigned.

Educational and Experience Requirements:

• Three-year diploma or degree from a recognized post-secondary institution in Hospitality Management, Management or Business and diploma in Culinary or Baking Skills or equivalent combination of relevant education and experience.

• Minimum five (5) years of senior administrative experience in a post-secondary education institution preferably in the area of Hospitality and Culinary Arts.

• Requires excellent understanding and experience regarding academic functions, student systems, and GBC policies and procedures.

• Sound financial administrative experience with the ability to use budget data to analyze financial information and generate reports.

• Expert knowledge of relational databases (use of Adaco or equivalent would be a strong asset) and office computer systems and applications including Excel.

• Customer service experience.

• Experience facilitating conflict resolution.

• Experience handling all functions of course scheduling is preferred.

• Experience with course development and program mapping is preferred.

Skills and Attributes:

• Ability to create clear and concise reports based on a variety of data.

• Excellent written and oral communication skills, and negotiation, and problem-solving skills; high level of tact and diplomacy.

• High aptitude and commitment to detail and accuracy.

• Excellent organizational, planning, coordinating, and multi-tasking skills with demonstrated ability to manage the delivery of numerous complex and demanding tasks and competing deadlines.

• Ability to assign tasks and set priorities.

• Ability to lift between 20 kg or 44 lbs (i.e., food and beverage products, office supplies, etc.).

• Able to travel locally between various food and beverage suppliers in the GTA to procure special/unique ingredients that are not currently available with standard vendors on a monthly basis.

• Demonstrated collaboration, interpersonal, and teamwork skills at a professional level.

• Demonstrated commitment to uphold the College\'s priorities on diversity and equity.

Note: May need to work on evenings and weekends, and overtime occasionally during peak periods and events.

Interview process may consist of a practical skills component.

Notes:

• The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
• First consideration will be provided to internal candidates in accordance with our Support Staff Collective Agreement.
• GBC employees, please use

to apply via our internal site using your GBC credentials for consideration prior to the internal closing date.

About Us:

prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a . See why we are consistently ranked as one of .

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact confidentially.

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George Brown College