Job Description

Overview

Reporting to the Campus Manager, the Academic Officer is responsible for providing exceptional delivery of services to students through implementation of enrollment functions including, but not limited to classroom scheduling, section creation, course/section enrollments, grade changes, degree progression requirements, academic regulations, service request forms and fees, academic intervention, communication with instructors, and appeal procedures. The incumbent will work at our Toronto Campus location from 09:00 am until 5:00 pm, Monday through Friday.

Responsibilities

Support processing of official documentation, ensuring accurate and timely maintenance of student academic records and providing prompt, accurate and effective resolutions to student inquiries and concerns. Ensure that student records are accurate, complete, and up to date, ensuring high confidentiality of student records and files. Collaborate closely with the Admissions Officers to provide information and advice to applicants and students. Serve as liaison with Student Services to review and process student requests for course and program withdrawal, specialized official letters and documents, official transcripts, and eligibility to register in courses. Assist with the development and maintenance of admissions and records procedures to respond to student enquiries and to support processing when needed, and as assigned. Develop, maintain, and produce reports and student information for the Head of Department as required. Provide continuous training and support to existing colleagues, as well as onboarding training to new Office members. Support CACC's enrollment efforts by providing accurate information to stakeholders and ensuring timely processing of enrollment-related responsibilities. Other related duties as assigned.

Requirements

College diploma or equivalent combination of education and experience Previous experience in a similar office and/or reception environment Working knowledge of Microsoft Office programs Excellent communication skills Proven ability to handle multiple demands under a heavy workload Strong attention to detail and accuracy Friendly, nurturing, yet professional demeanor
The successful candidate must be an energetic team player excited by the opportunity to contribute to an exceptional college.

Job Type: Full-time

Pay: $17.00-$19.00 per hour

Benefits:

Casual dress Company events Dental care Extended health care On-site parking Paid time off
Education:

DCS / DEC (preferred)
Work Location: In person