Job Description

The Abilities Management Advisor is responsible for comprehensive case management of disability claims arising from both occupational and non-occupational injury or illness. Working closely with employees, managers, healthcare providers, and insurers, the AMA facilitates recovery and return-to-work plans aligned with medical advice and job requirements. This includes WCB claim management, sick bank and bridging adjudication, fitness-for-work evaluations, and short/long-term disability case coordination. You will facilitate timely and supportive return-to-work planning in collaboration with internal teams and external providers; review incident reports, assess lost-time claims, and communicate with WCB and non-occupational insurance providers; manage disability cases and track progress to identify barriers and maintain alignment with organizational and legislative policies; adjudicate sick leave and facilitate short- and long-term disability plans; lead or participate in return-to-work meetings with employees, managers, and union partners; analyze medical documentation, communicate restrictions, and ensure clear documentation of return-to-work plans; respond to inquiries, escalate complex cases, and support fitness-for-duty and accommodation processes; coordinate referrals for Substance Abuse Evaluations (SAEs), drug testing, and EFAP resources where needed; maintain accurate and confidential records and input case data into electronic systems; provide case status updates to the Team Lead and other stakeholders. This is a non-unionized position. Occasional travel between Covenant Health sites may be required. Please note: Must be able to travel between various sites/locations; and may require the use of a personal vehicle.


Classification: Advisor Union: COV OUT OF SCOPE Unit and Program: Occupational Health, Safety & Awareness Primary Location: One Twelve Campus Location Details: As Per Location Employee Class: Regular Full Time FTE: 1.00 Posting End Date: 02-SEP-2025 Date Available: 01-OCT-2025 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Hourly Salary: $36.25 Maximum Hourly Salary: $54.37 Vehicle Requirement: Driver's License, Vehicle Provided

Required Qualifications:

Completion of a post-secondary degree or diploma in Disability Management, Occupational Health, Rehabilitation, Human Resources, or related field. Minimum 5 years of progressive experience in disability case management, preferably in a unionized and/or healthcare setting. Certification in NIDMAR, CSPDM, or similar disability management credential considered an asset. Demonstrated understanding of WCB legislation, Human Rights legislation, and return-to-work best practices. Strong leadership, mentorship, and performance management abilities. Proficiency with MS Office (Word, Excel, Outlook) and electronic medical record systems. Valid Class 5 Alberta Driver's License; ability to travel to Covenant Health sites as required.

Additional Required Qualifications:

Excellent interpersonal, conflict resolution, and communication skills (written and verbal). Proven ability to manage multiple priorities in a fast-paced unionized environment. Problem solving and decision-making skills. Ability to envision and forecast short and long-term goals. Excellent time management and organizational/prioritization skills Experience interpreting and applying collective agreements is an asset. Knowledge of medical conditions, terminologies and ergonomic assessments. High level of discretion and ability to manage sensitive information. Skilled in building relationships and influencing at all levels of the organization. Knowledge of short and long-term disability policies and procedures; Human Rights Legislation and Duty to Accommodate. Knowledge and practical application of WCB policy and legislation.

Preferred Qualifications:

Previous experience in a healthcare environment. Experience using electronic recordkeeping systems. Participation in complex accommodation cases involving addiction, mental health, or permanent medical restrictions.