Job Description

Otter Farm & Home Co-operative (Otter Co-op) has over 50,000 members with services in Food, Feed, Petroleum, Pharmacy, Hardware and Liquor in various retail locations across the Lower Mainland, Fraser Valley and Interior, with sales in excess of $200 million annually.

We are a different kind of business: we are locally invested, are community-minded and offer lifetime membership benefits including patronage refunds, quality products, quality services and fair prices.

Otter Co-op invites applications for the position of Produce Manager as we grow our team and products/programs at our new Retail Center located in Abbotsford, BC.

The Produce Manager is responsible for the overall operations of the Produce department to improve customer service, program execution and company profitability. This includes scheduling, appraisals, budgeting and attainment of financial results along with the overall management of image, standards, implementation and adherence to company programs, policies and procedures as well as human resources related activities.

The specific responsibilities of the Produce Manager include but are not limited to the following:

Responsibilities:

• Manage the Produce Department in accordance with the company policies, procedures, programs, merchandising standards and overall expectations.
• Provide feedback to the Food Manager regarding recommendations for continued improvement of operations.
• Maintain confidentiality regarding pricing, financial and marketing strategies.
• Develop and administer action plans to achieve the desired results of the business plan.
• Develop and maintain a team environment that is based on Otter Co-op\xe2\x80\x99s brand and values.
• Provide leadership and direction in the development and achievement of operational and financial results including, sales, margins, expense, inventory and SPEH for your department.
• Provide leadership and work closely with Human Resources in the areas of employee relations, hiring, training, development, performance management, discipline, recognition, termination, security, administration of policy and procedures and disability claims.
• Provide leadership in the areas of Occupational Health and Safety (OH&S) including participation in OH&S activities, ensuring employees understand and comply with OH&S policies, procedures and legislation.
• Responsible to assist with adherence to government regulations in the areas of price integrity, labeling, sanitation and food and safety.
• Network and communicate professionally with suppliers and FCL Regional Sales Coordinator.
• Maintain customer service standards by tracking, monitoring and follow-up of customer comments and complaints in a timely efficient manner.
• Perform or assist with performance reviews and action plans for development.
• Provide excellent service to guests in a courteous, efficient manner and within approved programs, policies and procedures.
• Liaison within the community as a representative for Otter Co-op.
• Contribute to the Team in living the Corporate Values of Integrity, Community and Excellence.

Skills & Qualifications:

• Must have a minimum of 2-3 years retail experience.
• Previous retail management experience is an asset.
• Previous Produce department experience is an asset.
• Proficiency in Microsoft Outlook, Word and the ability to manage computer files efficiently.
• Effective interpersonal, leadership and communications skills.
• Motivation and ability to work in a busy environment.
• Effective planning, organization and time management skills.
• Strong analytical and problem-solving skills.
• Demonstrate the ability to maintain relationships outside of the organization that support the organization.
• Must be available 7 days a week to work between early mornings, afternoons and late evenings.

The successful applicant will be subject to a background security clearance and criminal records check. Some out-of-province travel may be required to attend conferences.

Otter Co-op offers a competitive salary depending on experience, personal and professional development, and the opportunity to work with one of Western Canada\'s most successful organizations.

Otter Co-op is pleased to offer our full time and salaried team members the following:

• Extended Health Care
• Dental
• Life Insurance
• Travel Insurance Coverage
• Long Term Disability Insurance
• Employer Matched Pension Program (6% matched)
• Annual Bonus Program
• Employee Family Assistance Program
• Excellent Opportunities for Advancement
• Competitive wages
• Team Member Discounts
• Learning and Development Opportunities.

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Otter Co-Op