Job Description

Must haves:


Experience with UX design principles, techniques, methodologies


improvement in integrated service delivery solutions, business processes, and methods

Responsibilities:

Lead and coordinate concurrent service/ UX design project to identify the current state and propose opportunities for service improvement in integrated service delivery solutions, business processes, and methods. Act as the primary UX design consultant within multidisciplinary project teams, defining the project approach and leading key UX design activities. Plan and execute user research to understand user expectations, behaviors and needs to inform design decisions. Plan, lead, and coordinate the design, development, prototype testing, and implementation of new solutions for service delivery. Review service design aspects post-implementation to assess performance of new processes and practices and facilitate continuous improvement. Respond to emerging business and policy issues and client requirements by developing and recommending innovative integrated/digital service delivery strategies and solutions. Lead the design, development, and deployment of tools, methods, processes, and standards to ensure the integrity and validity of the UX design function and outcomes. Research and analyze the integrated service requirements of government, partner ministries, and customers, taking into account a user-centered perspective. Develop and recommend strategies to meet integrated service delivery objectives and ensure documentation of business processes, methods, practices, and associated tools is current and complete. Participate in business planning activities, and coordinate service design engagement processes. Provide service design expertise to service leads, managers, clients, and users, including making presentations and recommendations to relevant senior executive Participate in project and advisory committees to provide UX design advice and expertise, reports, and recommendations, and to coordinate testing, implementation, and post-implementation review planning. Research trends, developments, and best practices in UX design to ensure project reflect optimal processes, practices, methods, tools, and performance indicators. Lead, develop, and participate in knowledge-sharing initiatives to raise awareness and acceptance of service improvements, benefits, and understanding of potential risks incurred by inconsistencies.

Knowledge and Skills:

Strategic and operational planning. UX design principles, techniques, methodologies. Familiarity with the product operating model for organizations seeking technology-powered solutions that delight customers and also work for the business. Familiarity with the concept of a product trio (design lead, tech lead and product lead) leading the team in discovery, strategy and delivery activities. Strong facilitation skills to lead design discussions and negotiations, present recommendations and advice to stakeholders on design and strategy. Content strategy, inclusive writing, and user-centered design. Communicating complex information clearly. Government policies, standards, and legislation relating to digital service delivery. Journey mapping, user stories, information architecture, content auditing and evaluation, wireframing, prototyping, persona development, user research, and content testing. English language and accessibility standards Political acuity, collaboration, and relationship management. Agile product development tools and techniques. Analyzing analytics, feedback, and user research findings.

Technical Skills

Experience with UX design principles, techniques, methodologies. improvement in integrated service delivery solutions, business processes, and methods. Sample portfolio of project for mobile and web. Experience with wireframing tools like Axure, Sketch, Adobe photoshop, Wireframe Create original graphic designs (e.g. images, sketches and tables) Experience in quickly adapting designs based on user feedback Develop UI mockups and prototypes that clearly illustrate how sites function and look like Identify and troubleshoot UX problems (e.g. responsiveness) Illustrating design ideas using storyboards, process flows, journey mapping, sitemaps and other design artifacts Proven experience in leading and executing user research (qualitative and quantitative) with design thinking methodologies and user testing best practices Ability to lead UX design discovery sessions with business stakeholders to define personas, goals, user journeys, and pain points Experience with supporting Accessibility standards (WCAG 2.0) / AODA Proven experience using a variety of methodologies for software development lifecycle (e.g., Agile, waterfall, etc.) Experience with team collaboration tools such as Azure DevOps, Jira

Other Skills

Familiarity with the product operating model for organizations seeking technology-powered solutions that delight customers and also work for the business. Familiarity with the concept of a product trio (design lead, tech lead and product lead) leading the team in discovery, strategy and delivery activities. Experience working closely with a product manager to deliver digital products and services Communicating complex information clearly. * Strong facilitation skills to lead design discussions and negotiations, present recommendations and advice to stakeholders on design and strategy.