Job Description

Join our Ericsson team in Ottawa to work with the latest groundbreaking technologies and make a powerful impact within your career.

Our Exciting Opportunity:

We are now looking for a Software Troubleshooter. You will be working in our 5G Baseband organization, and your role will involve working in Trouble Report (TR) analysis and troubleshooting. Your responsibilities will include all related activities in TR analysis and/or resolution such as: triaging issues, prioritizing, investigating root causes, developing a resolution plan, implementing & testing a solution and providing timely status updates. This area of work offers an individual a growth opportunity to learn Ericsson's Baseband 5G rich feature set. It allows you the opportunity to contribute strongly to the support of our product.

Responsibilities:

• Troubleshooting Ericsson RAN to establish if a product issue can be suspected
• Narrowing down issues to a specific software domain for TR to be assigned and preparing all needed data for design teams
• Minimizing slip through of duplicates, already delivered corrections, and no action TRs.
• Analyzing suspected BB faults before TRs are written (Jira tickets and mails to baseband front desk)
• Participating in task forces on customer high priority TRs and high priority internal KPI TRs
• Triage and prioritize TRs coming into Baseband, perform continuous analysis and requirement handling.
• Develop new tools/automations to reduce the Time to Find a Fault

Key Qualifications:

• Bachelors, or higher, in Electrical or Computer Engineering or Computer Science
• 5+ years of working experience as software designer
• LTE/NR baseband processing knowledge, 3GPP specifications
• Knowledge Sharing & Collaboration Skills
• Development in a multi-core deployment
• Strong communication Skills
• C/C++ programming and scripting programming skills
• Strong debugging / analytical skills
• Real time embedded systems
• Wireless communication theory
• Experience working in an Agile team

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Canada : Ontario : Ottawa || Canada : Alberta : Calgary || Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver || Canada : British Columbia : Victoria || Canada : Manitoba : Winnipeg || Canada : New Brunswick : Fredericton || Canada : Newfoundland and Labrador : St. John's || Canada : Northwest Territories : Yellowknife || Canada : Nova Scotia : Halifax || Canada : Nunavut : Iqaluit || Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Prince Edward Island : Charlottetown || Canada : Quebec : Montreal || Canada : Quebec : Quebec || Canada : Quebec : Saint-Laurent || Canada : Saskatchewan : Regina || Canada : Yukon : Whitehorse

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds - you will be redefining it at a company where you're empowered to lead and perform at your very best.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

to find out more about our benefits.