Job Description

CUPE 5330



Job Posting: #25-25

Job Title: Social Services Clerk

Job Type: Full-Time

Wage Range: $27.33 - $31.15

Job Class: Union JC 5

Positions: 3



The District of Sault Ste. Marie Social Services Administration Board is searching for energetic and enthusiastic individuals to join our team based in Sault Ste. Marie as Social Services Clerks. The primary function of the Social Services Clerk is to provide administrative support and assistance in the delivery of Social Service Programs in adherence with regulations, policies and procedures, as well as respond to customers by providing assistance with all inquiries.

Key duties and responsibilities include:

Provide general customer service support to clients, tenants and community members seeking information regarding Social Service Programs and Partner Agencies; assist in the completion of relevant applications and documentation. Utilize Social Services or other mandated computer systems available to input the intake and other applicable information. Maintain ongoing direct communication with clients, tenants or families regarding their case status with Social Services. Responsible for the completion of initial inquiries or intakes; receiving supporting documentation and scheduling follow up appointments as designated by Social Services or as required by legislation. Conduct routine office administrative tasks; respond to telephone inquiries, address guest and visitor inquiries, assist customers with their needs. Respond to calls regarding work orders; input work orders and documentation into software for required maintenance as directed. Respond to and resolve applicant inquiries subject to review by applicable staff member. Prepare monthly and yearly rent-geared-to-income documents; Support the annual tenant review process; Prepare former customer accounts for review; Collect deposit slips; Provide support on collateral investigations, maintain client/tenant records, update both financial and participation information. Verify and process income statements subject to the review of applicable staff member. Assist in monitoring ongoing financial eligibility by receiving collateral information. Assist in ensuring that all appropriate records and documentation are current and accurate. Maintain a current knowledge of regulations, policies and procedures necessary to use the documents and computer systems. Assist clients, tenants, or community members with access to technology and other resources available. Assist in the coordinated and unified response to meeting the participant action plan. Provide reception and filing support as required. Maintain a thorough working knowledge of the Social Services' health and safety policy & procedures and applicable Provincial legislation listed therein. Perform other related duties as required.

Qualifications:

The successful candidate will have the ability to communicate in an effective and tactful manner, contribute routinely as a team member, organize time to maximize contribution and possess a sound knowledge of the Microsoft Office environment. Additional qualifications for this position include:


Community College Diploma in a related discipline; and Minimum six (6) months direct experience in a social services setting or professional office environment Proficient in both official languages is an asset

Date Posted: June 25, 2025 at 16:00 hours

Application Deadline: July 3, 2025 at 16:00 hours

Should you be interested in applying for this exciting career opportunity, please forward your cover letter and resume as one PDF document to recruitment@socialservices-ssmd.ca by the application deadline with the subject line referencing job posting

#25-25 - 3 Social Services Clerks.

This position is covered by a collective agreement, CUPE Local 5330. Applications from outside the bargaining unit are welcome, but can only be considered if the position is not filled from within the bargaining unit.



The District of Sault Ste. Marie Social Services Administration Board is an inclusive employer. Accommodation is available in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Individuals requiring accommodation during the application and/or the interview process should contact Human Resources as soon as possible to make appropriate arrangement.