Job Description

Job Title:
25-U085 - Telecommunications Operator I
Job Number:
J0625-0735
Competition Number:
25-U085
Employment Type:
Regular Full Time
Pay Rate:
$29.48 - $34.63
Hours of Work:
37.5 hours per week, Monday to Friday with a rotating shift pattern, one week of 7:30am 3:30pm, one week of 3:30pm 11:30pm. Non-standard hours and/or non-standard work week.
Competition Opening Date:
June 26, 2025
Competition Internal Closing Date:
July 7, 2025
Competition External Closing Date:
July 13, 2025

Job Overview

The Township of Langley is currently recruiting for a regular full-time

Telecommunications Operator I

to join our team of professionals in the RCMP Division, Police Services Department. Reporting to the Telecommunications Supervisor, in this unionized position you will perform switchboard communications work involving the operation of police telephone and computer equipment, and clerical work on a rotating shift in the RCMP Communications Centre. You will receive and refer police emergency calls, obtain additional information as required, determine responsibility for response to such calls, notify appropriate contacts and complete required reports.

Responsibilities

Receive a variety of emergency police calls and general enquiries, obtain the necessary additional information and relay the call to the appropriate department for further action Performs duties of counter complaint takers such as answering general inquiries referred by emergency operators and responding to telephone inquiries of a non-emergency nature, advises appropriate contacts and completes required reports Operate the door control Perform other related duties as required

Qualifications

Completion of Grade 12 or equivalent standing attained through practical experience and related training plus sound experience in general office or clerical work, preferably in the law enforcement or the public safety communications area, or an equivalent combination of training and experience Sound knowledge of department functions, procedures, rules and regulations Working knowledge of law enforcement objectives, appropriate statutes and by-laws and the technical language used in the work Working knowledge of clerical and recordkeeping methods and procedures used in the department Ability to process a large volume of enquiries and exercise sound, quick and accurate decisions Ability to deal tactfully and effectively with internal contacts, officials and the public

RCMP Enhanced Reliability Status is required. (Note - Not required as part of the application process, however will be required upon consideration for employment)

Apply Now

Visit tol.ca/careers to apply for this exciting career opportunity in a growing community. The Township of Langley is an equal opportunity employer.


We appreciate all applications; however, only short-listed candidates will be contacted for an interview.



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