Job Description

Want to be part of a team that makes a difference? Come be part of the change.

Since 1920, APEGA has been regulating the practices of engineering and geoscience to serve the public interest in Alberta.

We are looking for energetic people who thrive in a dynamic, fast-paced, and challenging environment. You are committed to serving the community with integrity, accountability, and innovation, and capable of delivering exceptional service. If you reflect these values, have the knowledge, skills, and abilities to make a difference through your work, and are passionate about acting in the best interest of public safety - then come be a part of our diverse and inclusive team!



Position Summary

Reporting to the IT Solutions Manager, the Technical Solutions Analyst will collaborate with business analysts on projects to understand business area needs and requirements, analyze solution gaps, and to propose solution designs through the integration of business processes, information, assets, and technology solutions. The role functions to demonstrate an appropriate level of alignment between the strategic goals of the business and technology decisions. The Technical Solutions Analyst will be a subject matter expert pertaining to organizational technology and must have an understanding of core business functions, legislation, as well as industry standard technologies and toolsets. A primary focus is to identify and establish clarity between business drivers and needs to propose value producing, sustainable technology solutions.

Responsibilities

Actively participate in program and project delivery initiatives Collaborate with other subject matter experts in the Information Technology Department on project and operational deliverables. Work with the Business Performance Department on project specific deliverables. Actively engage in project planning and delivery toward a seamless transition to operations Work closely with the Enterprise Solutions Specialists to analyze requirements, ideate solutions, seek advice, and ensure standardization and consistency are maintained. Work closely with the Enterprise Data Specialists to ensure data quality, integrity and security. Collaborate with business analysts and business stakeholders to attain finalization of business needs and requirements. Partner with Business Analysts to conduct stakeholder workshops to drive agreement first on business needs before eliciting the high-level system requirements. Scope and size the high-level system requirements and formulate a solution delivery plan with both the Business Analyst, Project Manager, and Enterprise Applications Specialist. Document system processes, high-level system workflows, and identify core functional requirements for sign-off. Analyze and understand any current state solutions that meet or partially meet the business need, identify functional gap and pain points while assisting to elicit and agree on the systems requirements that would meet the business requirements. Understand and reflect the voice of the customer in system requirements. Develop process models, use cases, wire flows, block flows, process flow diagrams, and descriptions, and other project deliverables using a variety of tools including Atlassian (Confluence, Jira), and/or Microsoft 365 tools. Create solution prototypes and functional designs using tools such as Axure and Confluence. Ensure that solutions are aligned with the IT Service Management best practices. Map traceability between business requirements and functional designs. Ensure that solutions align with business policy and operational needs. Conduct current state data analyses using SQL tools to assist with data requirements and designs. Adhere to software solutions delivery process and IT change management practices. Collaborate with business analysts across business domains to ensure cross-functional requirement stakeholder impacts are taken into consideration. Support the development and participate in user acceptance testing and pilot activities to confirm and improve the user experience. Assist with day-to-day operational issues, including providing level 2 support at the application level to direct line users of our software. Act as a subject matter expert in the development of business architecture framework development, tool suite selection, and design and methodology development. Act as a subject matter expert in the development of software application solution designs, data modelling, and transition strategies from the perspective of business process management, data architecture and quality, user experience, records and document management. Troubleshoot and resolve issues related to strategic and tactical technical issues as they relate to providing business value. Collaborate with IT and business leaders, governance teams, and management to identify business, technology capability needs and prioritization of issues and enhancements.

Competencies, Skills & Attributes

Competencies Knowledge, Skills & Abilities

Core:

Exemplifying Integrity Fostering Communication Results Orientation Service Excellence Teamwork

Core Leadership:

Decision Making Ensuring Accountability Inspiring Others

Functional:

Nurturing Innovation

Thinking Strategically



Excellent understanding of the organization's strategy and strategic goals Demonstrable knowledge of the organization's core business processes, operations, and strategic use of technology to drive business strategy Proven experience with business and technical requirements elicitation, workflow, process enhancement, modeling, verification, and methodology development Ability to communicate with a variety of stakeholders, including management, while providing audience appropriate levels of detail and information Experience in detailed gap analysis of systems, applications, and data records Proven experience in systems design and development Strong understanding of information processing principles and practices Experience in responsive UI and workflow designs, as well as maintenance and enhancements of secure web applications Understanding of varying user experiences with regards to generational, accessibility, and language considerations Experience in design, configuration, and development of software applications and data record event scheduling, timing, and process execution Solid grounding in core enterprise applications, including Microsoft 365, SharePoint, Sitefinity and/or other web content management applications, Aptify, Atlassian Tools (Jira, Confluence) Extensive experience in Microsoft SQL Server or enterprise databases, complex querying, entity relationship modelling, naming, data seeding design in collaboration with the Enterprise Specialists and Developers Experience or knowledge of image capture and input management tools including OpenText Capture (Captiva), and prototyping tools including Axure In-depth technical knowledge of network, PC, and platform operating systems, including Microsoft and mobile systems Working knowledge cybersecurity, privacy, data governance and records management protocols and standards (e.g., ITIL, DAMA, OWASP, PIPA, ISO15489) pertaining to systems and business processes Exceptional analytical, conceptual, and problem-solving abilities. Understanding and experience with AI technologies, their capabilities and limitations Consulting and relationship management experience working with customers and partners. Strong technology research skillset with proven ability to design and present technology alternatives based on scope-level business concepts. Exceptional documentation abilities of strategies and designs, processes and data models, user experience interfaces, prototyping, and presentations Active and clear communication with a cross-section of stakeholders, including management Brings capabilities to establish clear, simple, practical and achievable ways of defining and implementing business solutions Delivers results-oriented business value

Qualifications

Technical diploma or university degree in the field of computer science, systems technology, information systems, or business processing 5 to 8 years of experience working in information technology solutions delivery Software suite certifications related to relevant business process technologies ITIL Foundation certification Strong knowledge and experience of recommending and implementing best practices for user experience and workflows, data modelling, quality and refinement, and records and document management improvement Strong knowledge of software evaluation principles and practices

Closing Date:

Until successful candidate is found



We acknowledge all candidates working in their area of expertise may build their knowledge, skills, and competencies in several ways. We welcome candidates from a breadth of backgrounds, who may have equivalent skills and competencies to the ones listed above. There may be APEGA positions posted that have specific regulatory requirements, and in keeping with those requirements, APEGA will follow the guidelines that we are bound by. All candidates are considered with the objective to enhance APEGA's people and culture.

If you are interested in this position, please submit your cover letter and resume directly through our company website (https://www.apega.ca/about-apega/apega-careers).

Thank you for your interest in APEGA.

Only those candidates selected for interviews will be contacted.